800 calling through SipBroker (via CallCentric)
tome:
I had read that it was possible to dial 800 numbers (i.e., 800-555-1212) through SipBroker with CallCentric. I have the digit map **275*x. which is supposed to get me to SipBroker. If I pick up the phone and dial **275*18005551212 I get a fast busy. Do I have to set something up on my Obi to access SipBroker (besides the digit map)?
If I dial it directly from CallCentric **218005551212 I am told it is a special services number and not reachable from CallCentric. What am I doing wrong?
Tom
RonR:
Quote from: tome on September 04, 2011, 08:28:21 am
I had read that it was possible to dial 800 numbers (i.e., 800-555-1212) through SipBroker with CallCentric. I have the digit map **275*x. which is supposed to get me to SipBroker. If I pick up the phone and dial **275*18005551212 I get a fast busy. Do I have to set something up on my Obi to access SipBroker (besides the digit map)?
I believe you have SP1 set as your PrimaryLine.
When you dial **275*18005551212, you're trying to send 75*18005551212 to Callcentric, which isn't allowed by any of your ITSP Profile B DigitMap rules and wouldn't be accepted by Callcentric anyway.
Since the Callcentric format to make a SIP Broker call is **275* + number, you need to dial **2**275*18005551212.
Quote from: tome on September 04, 2011, 08:28:21 am
If I dial it directly from CallCentric **218005551212 I am told it is a special services number and not reachable from CallCentric. What am I doing wrong?
That's a Callcentric issue and has nothing to do with the OBi.
tome:
Quote from: RonR on September 04, 2011, 09:59:17 am
I believe you have SP1 set as your PrimaryLine.
When you dial **275*18005551212, you're trying to send 75*18005551212 to Callcentric, which isn't allowed by any of your ITSP Profile B DigitMap rules and wouldn't be accepted by Callcentric anyway.
Since the Callcentric format to make a SIP Broker call is **275* + number, you need to dial **2**275*18005551212.
Yes, I have Sp1 as Primary (GV). When I dial your way I get "The number you dialed **2**275... was rejected by the service provider. Reason 503"
Also, what is the point of having **275*x. in the digit map if I am just force dialing the number to SP2 anyway?
Tom
RonR:
When you dial **2**275*18005551212, what is shown as being sent to SP2 in your Call History?
The OBi uses the concept of having a PrimaryLine where all calls go by default. If you want to use an alternate trunk, you must specify that trunk using **n. It's possible to come up with an SP1 DigitMap that will detect sequences like **275*xx. and automatically redirect them to SP2. For example, many users have US calls go out Google Voice (SP1) by default and international calls go out VoIP (SP2) by default, but you have to configure your PrimaryLine DigitMap in order for this to occur.
tome:
Quote from: RonR on September 04, 2011, 10:14:25 am
When you dial **2**275*18005551212, what is shown as being sent to SP2 in your Call History?
See attatchment.
Quote from: RonR on September 04, 2011, 10:14:25 am
The OBi uses the concept of having a PrimaryLine where all calls go by default. If you want to use an alternate trunk, you must specify that trunk using **n. It's possible to come up with an SP1 DigitMap that will detect sequences like **275*xx. and automatically redirect them to SP2. For example, many users have US calls go out Google Voice (SP1) by default and international calls go out VoIP (SP2) by default, but you have to configure your PrimaryLine DigitMap in order for this to occur.
Ok, I see. This isn't really critical, but I have heard that GV will not complete some 800 numbers so I was toying with the idea of using CallCentric. If I do get it to work on CallCentric I will play with the SP1 Digit Map.
Tom
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