Getting Google Voice to work on my Obi212 in the UK
rattybetty:
Hello
I have searched through these forums and have tried to use the tips I have found, but am still not able to make calls on my Obi212 using Google Voice (or LocalPhone, which I have also set up).
I had an Obi100 which worked perfectly for a very long time, so I am puzzled by not being able to set up the 212.
Details which might be useful:
I'm in the UKI bought the Obi212 in the USI can make calls using Google Hangouts, so I believe my account is fineI have deleted my device and set it up a couple of times
Thanks in advance for any help!
rattybetty:
Apologies for the multiple postings. I kept getting an error message so I assumed the message wasn't being posted!
drgeoff:
Quote from: rattybetty on August 05, 2018, 03:24:36 am
Hello
I have searched through these forums and have tried to use the tips I have found, but am still not able to make calls on my Obi212 using Google Voice (or LocalPhone, which I have also set up).
I had an Obi100 which worked perfectly for a very long time, so I am puzzled by not being able to set up the 212.
Details which might be useful:
I'm in the UKI bought the Obi212 in the USI can make calls using Google Hangouts, so I believe my account is fineI have deleted my device and set it up a couple of times
Thanks in advance for any help!
Can you be more explicit about what is and what is not working?
The **9 222 222 222 echo test.
Adding the 212 to the portal.
Localphone configured and showing as registered.
Localphone inbound calls.
Localphone outbound. Exact error message if failure.
GV showing as connected.
GV inbound.
GV dialling own number to reach voicemail.
GV outbound. Exact error message if failure.
212 firmware version?
rattybetty:
Thank you for your speedy reply, drgeoff!
The **9 222 222 222 echo test - this works perfectlyAdding the 212 to the portal - that appears to be fineLocalphone configured and showing as registered - yes, it is registeredLocalphone inbound calls - haven't tried this but I am getting landline calls coming through Localphone outbound. Exact error message if failure - I have, in the last 10 minutes, gotten this to work which is a big relief! But I would still prefer to use google voice if possibleGV showing as connected - yes, it says its connectedGV inbound - not tried this as in UK so can't get a GV numberGV dialling own number to reach voicemail - not tried this as in UK so can't get a GV numberGV outbound. Exact error message if failure - "we cannot complete your call"212 firmware version - sorry, I can't figure out how to find that information.
Thanks again for your help!
drgeoff:
Quote from: rattybetty on August 05, 2018, 10:47:58 am
Thank you for your speedy reply, drgeoff!
The **9 222 222 222 echo test - this works perfectlyAdding the 212 to the portal - that appears to be fineLocalphone configured and showing as registered - yes, it is registeredLocalphone inbound calls - haven't tried this but I am getting landline calls coming through Localphone outbound. Exact error message if failure - I have, in the last 10 minutes, gotten this to work which is a big relief! But I would still prefer to use google voice if possibleGV showing as connected - yes, it says its connectedGV inbound - not tried this as in UK so can't get a GV numberGV dialling own number to reach voicemail - not tried this as in UK so can't get a GV numberGV outbound. Exact error message if failure - "we cannot complete your call"212 firmware version - sorry, I can't figure out how to find that information.
Thanks again for your help!
To see the firmware version, use Expert mode on the portal. On your Dashboard, on the line for your OBi212 do you see 2 gearwheels? If yes, click on the one containing a red 'E'. If you only see one gearwheel click on 'Edit Profile', scroll to the bottom and tick the box 'Enable OBi Expert Entry from Dashboard'. Once in Expert mode, click on 'Status', then on 'System Status'. In the section 'Product Information' is the line for 'Software Version'.
I suspect that your OBi212's firmware has not been automatically upgraded to handle the changed GV protocol. Follow SteveInWA's directions at http://www.obitalk.com/forum/index.php?topic=13868.msg89076#msg89076. (I don't know if that 5898 version for the OBi200/202 is also applicable to the 212.) Unfortunately a reset of your 212 is required so you will be starting from scratch and reconfiguring everything.
Navigation
[0] Message Index
[#] Next page