Incoming calls go straight to VM when cell phone turned off
madhatter:
I have GV setup on my OBI200 and it works well,
My GV account is linked to my Sprint phone number, which was a requirement to setup GV. You have to have a linked phone number.
I also have GV on that Sprint cell phone.
When I turned my cell phone OFF all incoming calls to my GV # went straight to VM.
So, if I have the cell phone setup to receive GV calls AND I turn that cell phone OFF then all calls go directly to VM. If I disable receiving GV calls on that cell phone and I turn the cell phone OFF then calls ring through to my OBI phone normally.
What am I doing wrong? Any ideas?
A_Friend:
Quote from: madhatter on August 06, 2018, 03:24:32 pm
What am I doing wrong? Any ideas?
Ummm... Nothing? That's just how it works. If your calls are forwarded to an unreachable phone, they go to voicemail. I haven't tried integrating GV with a Sprint phone, so I'm not sure which voicemail it's supposed to go to, but it's going to voicemail.
Using a third-party service, I'm forwarding my GV to 2 VoIP lines and a cellphone simultaneously (I couldn't do this directly with GV because one of them is a SIP URI, not a DID). To make this work, I had to get the voicemail on the cellphone disabled by the carrier, or it would pick up whenever that phone was offline.
GPz1100:
As of 6/1, sprint integration is no longer available.
The issue I *think* the op is experiencing is as follows.
The gv phone number which is used as the vm forwarding # on the cell phone is the same number as configured in the obi. So when someone calls the gv # and the cell phone is off, calls are immediately forwarded back to that gv #. Since this is a loop of sorts, it goes to gv vm instead.
When the cell phone is on, ringing of both is possible because the call has not *yet* been forwarded to gv vm.
Two solutions.
1) Disable carrier voice mail. If this works, then I believe GV will still continue ringing other phones. After all, from it's perspective it's just getting a ringing status when forwarding to your cell #.
With cricketwireless I get the following with carrier vm disabled (through customer service as the phone doesn't let me do that). Customer service I believe couldn't disable vm directly, but did so by removing any forwarding numbers.
a) Dialing the carrier phone number directly (from a gv or any other trunk), with the cell phone on, it rings for about 50 seconds then gets a recording that the wireless customer is unavailable, no option to leave a vm.
b) Performing a) with the cell phone in airplane mode, the above results in a message "person you're trying to reach is not accepting calls at this time, please try again later. Again, no vm.
c) Dialing my gv # with the phone in airplane mode rings the obi for about 27 seconds then goes to the vm greeting (desired effect)
d) Same as c) but cell is not in airplane mode. Rings both the obi and cell phone for about 27 seconds then goes to the gv vm greeting.
2) Don't use the same gv account for cell phone as the obi. This still lets you receive vm's when your carrier number is dialed but doesn't interfere with the obi receiving calls.
SteveInWA:
The reason this is happening now, and didn't happen before is:
Under Sprint integration with Google Voice, all call forwarding was handled on the back-end network connections between Sprint and Google. When integration was enabled, one of the things that was automatically provisioned was conditional call forwarding from the Sprint number back to the Google Voice number.
When integration went away, you now have a plain-vanilla Google Voice account with linked Sprint forwarding number. It could be a number from any of the other three mobile carriers, and you'd have this same problem.
The solution is to enable conditional call forwarding on your Sprint phone number, to send busy or unanswered or unreachable calls back to your Google Voice VM box.
Sprint still supports Conditional Call Forwarding. The old codes date back to the 1990s, from the original CDMA network. They have been supplemented by different codes, to support the newer, different technology of LTE networks.
Old CCF codes: *28xxxxxxxxxx to enable CCF; *38 to disable it. This controls both busy forwarding and no-answer forwarding on non-LTE networks.
New CCF codes for LTE: *73xxxxxxxxxx to enable no-answer forwarding; *730 to disable it. *74xxxxxxxxxx to enable busy forwarding; *740 to disable it.
Existing codes for UNconditional call forwarding (forward ALL inbound calls, immediately, for a per-minute fee): *72xxxxxxxxxx to enable; *720 to disable it.
GPz1100:
Quote
The solution is to enable conditional call forwarding on your Sprint phone number, to send busy or unanswered or unreachable calls back to your Google Voice VM box.
This won't work if the phone is in airplane mode and doesn't have an opportunity to ring. Call will go directly to vm without ringing the obi.
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