Clueless- No incoming rings or dialtone
ChatIobi:
Hi All-
Sorry very clueless here.. I uses Google Voice and have been using my obhi202 for several years.. all flawless with no probs. I have not done anything last few days- but realize that my incoming calls not working... Nor can I get a dial tone to dial out either.
I have a Obi202... I have all green lights solids (except the lan light nothing conneted)..... And when I dial my phone line I see the last 2 phone line on the obi flash... but nothing rings..... and pickup not hear anything. I pick up receiver connected and get no dial tone or nothing..
I tried calling from other phone to phone and rings thru GV..and it rings....and then goes to my GV vm...
So not sure what is up.. I removed all phone lines connected to the obihai 202 box... and plugged only one phone to it.. and still have problems.
Again... I know for a fact I had a dial tone yesterday and used it..but just realized- no dialtone or ring now.. Anyone else experiencing this kind of thing?
Any Help is appreciated---Thanks.
A_Friend:
Can you access its user interface via a web browser? (That's assuming you know its IP address.)
By the way, if you can get into the admin page of your router, you might be able to find a list of attached devices under DHCP. On my Trendnet, the Obi202 and Obi200 are labeled just that alongside their IP addresses.
Anyway, if you can get into the user interface, you want to click on Status/System Status which should tell you something. If you see SP1 is "Registered," and under Status/Phone Port Status the voltages look normal and it says "On Hook," I'm going to suggest there might be something wrong with your analog telephone, not the Obihai.
ChatIobi:
Thank you for the reply....
I can get into the via Obitalk website and the local IP address...
I see (Status->System Status->SP1 Service Status:
SP1 Service Status
Parameter Name Value
Status Connected help
PrimaryProxyServer
SecondaryProxyServer
CallState 0 Active Calls help
I see kind of nothing in (Status->Phone Port Status->Port Status)
Port Statushelp
Parameter Name PHONE1 Port
State
LoopCurrent
VBAT
TipRingVoltage
LastCallerInfo
PHONE2 Port
help
help
help
help
help
Just one other thing.. not sure if relevant or not.. Had power outage.. but have had countless others- with no probs.. :)
Again- thank you so much!
drgeoff:
Looks like your OBi has a hardware fault. Not repairable. But check if the Phone Port status is still the same when nothing is plugged in to the PHONE ports. (You need to refresh the page.)
Was the power outage at the same time as a thunderstorm? Are the phone(s) plugged directly into the OBi or via house wiring?
A_Friend:
Unplug your phone from the Obi and check the Phone Port status again with nothing plugged into the phone ports.
If you've got still got nothing, even after a power cycle, it's probably fried. You'll need a replacement.
If you've got something, the phone is probably fried or its wire is dead-shorted. Try another phone.
It is interesting that the core function of the device is still there. The CPU is up, ethernet is working, and it's managing to register itself. So, a power surge through the supply never happened or the whole thing would be dead. DrGeoff is probably on the money with a suggestion that your house wiring might have picked up a giant static blast from a nearby storm and fried the phone port. I'm wondering why both phone ports would be fried if only one was connected, unless the port interfaces are sharing a common chip. Regardless, a repair is probably beyond the average hobbyist/mortal.
One last thing: verify that you have no dial tone on either phone port.
Disclaimer: I'm not a big time Obihai expert or hardware wiz, just another random (but long-time) user taking my best guess.
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