Google Voicemail not working as the active voicemail. How can I fix?
SteveInWA:
This sounds like you have made some sort of error in the way you set up your OBi device.
I recommend that you start all over from the beginning. Do only the steps in this set of instructions, do them all, and do them in order. Do not make any other changes to your device.
https://www.obitalk.com/forum/index.php?topic=13868.msg89076#msg89076
ilovepancakes95:
OK, just tried this and was very careful to do everything exactly as you asked. Same issue as before. And noticed something else weird, if I enable Call Screening, everything works perfectly. My cell and Obi device ring, if I don't answer, voicemail says greeting and let's callers leave message. If I disable call screening, callers get voicemail menu prompt. And as usual, if I uncheck Obi device from list of forwarding phones, voicemail works properly.
SteveInWA:
I don't know what's going on. Springs are popping out of my head trying to understand how you've gotten into this situation.
The call screening setting behavior suggests that you are forwarding your OBi phone back to your Google Voice number somehow, but I just can't visualize it.
I'm going to suggest that you create a new Gmail account (a completely separate Gmail username and password). Then, follow the steps linked below to transfer your Google Voice number over to that account. Delete the current Google Voice config off of your OBi device, then sign into the other Gmail account, and set up Google Voice again on your device, but use the new account instead.
https://support.google.com/voice/answer/1065667#googlexfer
ilovepancakes95:
OK I can try that and report back. Forgive me if I misunderstand how this all is supposed to work, but aren't the forwarding phones supposed to forward unanswered and busy calls back to the GV number? Like when I set up the GV voicemail on my cell, it had me dial *codes and the google voice number in order to tell the cell phone to forward busy and unanswered calls to the GV voicemail.
SteveInWA:
Yes and no.
If you link a standard 10-digit forwarding phone number, such as your cell phone number, then you need to program THAT number to use Conditional Call Forwarding, to send busy or unanswered calls back to your inbound Google Voice phone number. Each mobile carrier has different commands to do this. The feature is provided by your mobile carrier, not by Google Voice, nor via your OBi. You must not try to set this on the OBi device.
If you link an OBiTALK device, then no, you do not program that device to use CCF. If you tried to do that, then it would explain this mess. Google Voice will properly take care of VoIP device call handling on its own.
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