Google Voicemail not working as the active voicemail. How can I fix?
ilovepancakes95:
I was able to make a little bit of progress.... Now when someone calls my GV number, the Obi device rings, if I don't answer, the user calling hears the Google Voicemail Menu saying to "enter pin and press pound to access". Why would it play that for them instead of the greeting and recording start? I already have the direct voicemail access setting set to NO for my Obi device on GV website.
SteveInWA:
Who is "the user" in this case? Is it YOU? By default, if you call your inbound Google Voice phone number from your linked/forwarding mobile phone number, it will do exactly what you described, so you can listen to your voicemail messages. If anyone else calls the Google Voice number, that won't happen. Instead, it should ring your OBi-attached telephone, and any other linked/forwarding phone numbers you've added.
ilovepancakes95:
The user is me, but I am calling from another landline that is completely not associated with GV at all, so it is as if someone else is calling. I also did try it from a friend's phone just in case. Same problem. I did double check and I have the setting checked that says "No" to direct voicemail access, but the obi phone still puts callers through right to VM menu instead of starting a recording. I would say it is a problem on Google's end but I don't have this issue with any of the other phones linked to my google account. I tested that by unchecking the obi phone and leaving all my other linked phones on, voicemail works right. If I uncheck all the other phones and just leave the obi device checked, it doesn't work right and puts callers into the VM menu.
SteveInWA:
I have no idea how this could be happening if the OBi is correctly set up. Something's fishy. I assume you have an OBi 200 or 202, or an OBi IP phone right? If so follow the steps below, fully, and in this exact order:
Delete your OBi device completely of of the OBiTALK web portal. Wait a while for OBiTALK to remotely reconfigure the device. Then, unplug it from power and Ethernet. Plug the power cable back in, not the Ethernet cable. Dial ***8 then 1 on the attached phone to restore the device to factory default. Power it off again. Plug in the Ethernet and then the power cable and let it boot up.
Now, on your desktop web browser, sign into the correct Gmail account that holds your Google Voice number, and go here: https://myaccount.google.com/security#connectedapps.
Click the "MANAGE APPS" link on that page. On the next page, delete ALL references to OBiTALK and Google Voice.
Now, follow the standard **5xxxx procedure to re-add your OBi device to your OBiTALK dashboard. After that, configure Google Voice on the OBi again, making darn sure that, when it pops up a dialog box showing you the Gmail address it is asking for permission to use, that it is the same, correct Gmail address that holds your Google Voice phone number.
Repeat your tests.
ilovepancakes95:
Yes, OBI1000 series IP phone. Tried these steps, still no good. Was sure to choose the right account, etc... So still, if I uncheck the obi device from my account and call my GV # from a separate landline, my linked cell rings, if I don't answer cell , it let's me leave voicemail as usual. if I check the Obi device to be on again, and call GV number from landline, my cell, and Obi phone ring. If I don't answer, I hear on landline voicemail menu for GV right away, and it does not let me leave recording. And I double checked again I have direct voicemail access checked as "NO" for both Obi phone and cell phone on legacy google voice settings.
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