The number you dialed, has not received a response from the service provider?
B0b.:
I was using a Google Voice account successfully for a while with AT&T U-Verse, but I recently switched to using an AT&T hotspot connected to a router then connected to my OBi200. At first it worked okay, but now frequently the phone won't ring when someone is calling, and I get a message saying, "The number you dialed, ______ has not received a response from the service provider," when I try to call out.
If I unplug the OBi200 or dial ***91 to restart it, I can call out and the call quality is good, but then it happens again where I can't call out without restarting it. When I wasn't able to call out and got the message above, I looked on the troubleshooting guide saw to try dialing * * 9 222-222-222 to get to the Echo Test Server. It said no connection even though the online device configuration page says it is connected, so I added my OBi200 to the DMZ settings page of my router after setting a static IP on the OBi200 configuration page. After I added it, I could connect to the Echo Test Server, but still received the "The number you dialed, ______ has not received a response from the service provider," message when I try to call out. The guide then says to log in to my OBiTalk account and check the status of the OBi device. The account said it is connected. When I log into the OBi200 box, it also says that the SP1 Service Status is connected.
I finally tried removing all devices from my Google Voice account then deleting the Google Voice account from the OBi200 Box then resetting everything up, but I got the same results. I think the software is up to date at 3.2.2 (Build: 5898EX). I have an Asus AC-1900 router and the OBi200 is connected to it by Ethernet. Do you have any suggestions on what to try to be able to reliably receive incoming calls and make outgoing calls without restarting the OBi200?
Thanks!
A_Friend:
All I can offer you is some speculation and maybe a couple of things to try -- a shot in the dark, so to speak.
My guess, based on your description of what you're seeing and what you've tried already, is that this may have something to do with keeping the connection alive, most likely at the hotspot, but who knows. You may eventually have to shorten up all the ICE/keep-alive/time-to-whatever/etc. settings on the Obi in order to keep the hotspot awake. Whether or not the router is getting involved or losing awareness that it doesn't have a live connection at some critical juncture, is another mystery.
For starters, though, why don't you isolate the hotspot and see how that's performing on its own? Configure your GV to work through Chat or Hangouts and use a laptop directly connected to the hotspot via wifi to make and receive some calls. Or download the GV app for an Android tablet or phone and use that through wifi. If for some reason that's solid and stays up for a day or three, then you can start fiddling with the Obi and/or your router. But, first steps first.
Another thing to try: Get a SIP account from another provider and see how that works on your current setup. Circlenet can give you a DID with 911 for $1.50 a month. You should probably have 911 service anyway. Callcentric will give you a free account for SIP only dialing, sell you 911 for $1.50 a month, and possibly is still giving away random DID numbers in NY State with free incoming usage. (Overall, Circlenet is still cheaper, especially if you're making outgoing PSTN calls, and is giving away $1 free usage to Obitalk denizens.) Personally, I'm also a big fan (and user) of voip.ms, but their minimum funding amount is $25, and you can't do much without being funded.
Disclaimer: I have no idea what's going on with your setup, but that's what I would try in your position.
Taoman:
Quote from: A_Friend on August 15, 2018, 07:32:21 am
Personally, I'm also a big fan (and user) of voip.ms, but their minimum funding amount is $25, and you can't do much without being funded.
Minimum funding amount for VoIP.ms is $15.
A_Friend:
Quote from: Taoman on August 15, 2018, 08:17:24 am
Quote from: A_Friend on August 15, 2018, 07:32:21 am
Personally, I'm also a big fan (and user) of voip.ms, but their minimum funding amount is $25, and you can't do much without being funded.
Minimum funding amount for VoIP.ms is $15.
That's a pleasant change! I hadn't been able to add less than $25 in the past. (My most recent "add" was in March.)
Although, when I logged in just now to check, I was asked, for the first time ever, if this was a Residential or Business account. I answered Residential, which is true, despite my collection of DIDs. Maybe they had me coded as Business, and there's a different minimum?
Taoman:
Quote from: A_Friend on August 15, 2018, 08:33:00 am
I answered Residential, which is true, despite my collection of DIDs. Maybe they had me coded as Business, and there's a different minimum?
Just went into effect a week ago. When logging into portal check "news and announcements" in right-hand column.
Quote
Many of you also told us that you would like to have a lower minimum deposit, so here it is... starting today, we are lowering our minimum deposit from USD$25.00 to USD$15.00!
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