the number you dialed xxxx has not received a resonse from your service provider

the number you dialed xxxx has not received a resonse from your service provider

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skipro-tahoe:
My wife has her work voice mail transferred to a CallCentric number which is configured in my OBi 202. When we call her work number to hear her voice message, it rings 11 times and then we get this message. No problems when we call from a phone not going through OBi, but it will ring 11 times before the call is picked up and her work voice message plays. It appears that OBi may be timing out.

Taoman:
Your post is very unclear to me. How do you get "her work voice mail transferred to a CallCentric number?" Do you mean you ported her work number to Callcentric? Or is her work number being forwarded to Callcentric somehow or what?

Assuming you have a Callcentric DID registered on your OBi and you want to access her voicemail thru that trunk you would dial *123 which should have been added to your DigitMap automatically when you first configured the Callcentric trunk using the wizard.

skipro-tahoe:
Taoman,
Thank you for your reply and sorry for my unclear cry for help. Yes, my wife forwards her work phone, internally through her work "phone system", to the CallCentric number which is setup in our OBi, location #1. When she is away from work, she likes to check periodically that when someone calls her work number they will get her "out of office" current message. She checks this by calling her work number and expects/hopes to hear the message she placed on her office system. All is fine, but if we try to call her work number on our OBi, location #2, using GV as the local/OBi provider, we get this message, but not if we call from another phone system, such as our cell phones, where she does connect and hears her voice message. I hope this is clearer.

Taoman:
Quote from: skipro-tahoe on August 19, 2018, 04:12:52 pm

She checks this by calling her work number and expects/hopes to hear the message she placed on her office system.

Still not clear to me. So the "out of office" message is played by her office system? Then what happens? The call then gets forwarded to Callcentric so the caller can leave a message?

Does OBi1 location also have a GV trunk? If so, can you call her work number from that OBi GV trunk and does it work?

What I really want to know is have you tried using GV from anywhere else to call her work number? Like using GV at a different location, or using the GV app on a smartphone, or using Hangouts (hangouts.google.com).
You need to isolate whether the problem is that particular OBi device or is it using GV in general from anywhere that is the problem.

When your wife is at work, can you call her successfully using the GV trunk on OBi2 or do you also get the "has not received a response from the service provider?" IOW, does the GV trunk on OBi2 work just fine for all other calls except to your wife's work number when it is being forwarded to Callcentric?

bindoy:
Hi,

When I dial out, I get a similar prerecorded message ("the number you dialed xxxx was rejected by the service provider. Reason is 400").

How can I solve my problem? I have an Obi100. I was told by Anveo.com that the problem is with the Obi device.

Many thanks for your help.

Bindoy

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