No dial tone on port 2
Soulcommander:
Hello all,
I have an Obi202 and port 2 for my second line has NO dial tone. When I try to call that number it does not ring the phone but it will forward it to my cell like I have it set up.
Everything has been working fine for years until google messed with the software a while back and had incoming call issues etc.... All that seemed to be fixed and now this.
Port 1 is working fine I have a dial tone and can call and receive calls. I have tried flipping the wires around and can get a dial tone on the phones if they are plugged into port 1. So I have it isolated to the obi and or software.
I also noticed when I plug my cordless phone into the non working port 2 my phone says "Line in use" on the display like there is someone on it. Strange.....No dial tone no static no voice nothing.....but line in use.
I also noticed that when I call the non working number for port 2 that the solid green light on port 2 starts to blink and it then forwards my call to the cell like it suppose to after a few rings.
Just an observation and Im not sure if its always done this but the working port 1 constantly flashes if the phone is in use or not.
The non working port 2 stays a sold green until you call the number associated with it then it flashes.
Hope someone can see if this is google voice related as that is the carrier I am using.
I saw some other posts here recently where someone else is having this issue too.
Thanks!
drgeoff:
Quote from: Soulcommander on August 23, 2018, 03:56:33 pm
Hello all,
I have an Obi202 and port 2 for my second line has NO dial tone. When I try to call that number it does not ring the phone but it will forward it to my cell like I have it set up.
Everything has been working fine for years until google messed with the software a while back and had incoming call issues etc.... All that seemed to be fixed and now this.
Port 1 is working fine I have a dial tone and can call and receive calls. I have tried flipping the wires around and can get a dial tone on the phones if they are plugged into port 1. So I have it isolated to the obi and or software.
I also noticed when I plug my cordless phone into the non working port 2 my phone says "Line in use" on the display like there is someone on it. Strange.....No dial tone no static no voice nothing.....but line in use.
I also noticed that when I call the non working number for port 2 that the solid green light on port 2 starts to blink and it then forwards my call to the cell like it suppose to after a few rings.
Just an observation and Im not sure if its always done this but the working port 1 constantly flashes if the phone is in use or not.
The non working port 2 stays a sold green until you call the number associated with it then it flashes.
Hope someone can see if this is google voice related as that is the carrier I am using.
I saw some other posts here recently where someone else is having this issue too.
Thanks!
Please do the test that I requested in my reply to your other post. When nothing is plugged in to PHONE1 socket, does PHONE2 work OK?
The PHONE 1 socket on an OBi202 is wired to support a 2-line phone. The inner two pins (3 and 4) are the PHONE1 circuit. Pins 2 and 5 of that socket are hardwired to pins 3 and 4 of the PHONE2 socket. So it is possible for a fault on whatever is plugged in to PHONE1 socket to be shorting the PHONE2 circuit. And that suspicion is strengthened by your cordless phone saying "Line in use". Does that message go away when you have nothing plugged in to PHONE1 socket?
If PHONE2 works when PHONE1 socket is empty then there is a problem with whatever is usually plugged in to the PHONE1 socket. Do you have house wiring and several phones plugged in to PHONE1? If yes, unplug all the phones. If PHONE 2 works OK, then one of the phones is the problem. Try them one at a time to find it. If the problem occurs with only the house wiring, then the house wiring has developed a fault.
Soulcommander:
Did what you asked... When unplugging port 1 port 2 still does not work. Then I put port 1 cordless phone into port 2 it still said line in use and nothing was plugged in port 1
I then took wire that was in port 2 originally (inside house wiring) and put it in port 1....this is the inside house phone wiring and all the phones worked off of port 1. So I can rule out inside wiring too.
While I was doing this I found another thing......Port 2 which has been solid green started to flash alternately with port 1 while I was talking on port1 line to a friend. As soon as I hung up port 2 went solid and the working port 1 kept blinking.
Not sure if that helps any to narrow something down?
drgeoff:
Quote from: Soulcommander on August 23, 2018, 04:59:36 pm
Did what you asked... When unplugging port 1 port 2 still does not work. Then I put port 1 cordless phone into port 2 it still said line in use and nothing was plugged in port 1
I then took wire that was in port 2 originally (inside house wiring) and put it in port 1....this is the inside house phone wiring and all the phones worked off of port 1. So I can rule out inside wiring too.
While I was doing this I found another thing......Port 2 which has been solid green started to flash alternately with port 1 while I was talking on port1 line to a friend. As soon as I hung up port 2 went solid and the working port 1 kept blinking.
Not sure if that helps any to narrow something down?
Unplug cables from PHONE1 socket and PHONE2 socket and leave both sockets empty. Disconnect power from the OBi202. Wait 15 seconds, then reconnect the power. Wait for the 202's power LED to be steady green. Is the PHONE1 LED flashing?
Soulcommander:
First port 1 and 2 were solid for a few seconds then port 1 started a steady flash every second just like before and yes both ports were unplugged. Port 2 the non dial tone port stayed solid green.
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