Obi200 Problem: Person calling me cannot hear phone rings
Babz:
I'm in my 2nd day of testing a new Obi200 w/ Google Voice. Most tests calls have been good, but one person calling me is reporting being unable to hear the phone ring. They dial my number and then hear nothing. I hear several rings on my end and answer and we can talk. But the caller hears no ringing.
This person is calling from a cable-company triple-play landline. The same person calling me from a cell phone works. But from the landline, no rings.
2 questions:
1. Has anyone else seen this issue? Any info/solutions?
2. Can an Obi200 unit be returned for a refund from Amazon? That is to say, once it has been activated, and an account linked to it, can that be undone and the unit returned and resold to another user?
If this issue can't be resolved, I have no choice but to return this Obi200 and buy an Ooma. It may be only one caller reporting the issue, but that's one caller too many. Can't take chances with missing calls.
Thanks for any advice!
drgeoff:
1. Do you have any other phones added to your GV account? If not add one, eg your cellphone, even temporarily. Both it and your OBi's phone should ring when your problem caller calls. Does he/she hear ringing? If not, the problem is not with your OBi200.
2. Unless and until the OBi is deleted by you from your Obitalk account it cannot be added to a different account. However even if you did that, at least here in the UK it would be against trading laws for it (or anything else) to be represented and sold as a new item.
SteveInWA:
In the USA, when you return a product to Amazon, they don't (intentionally) resell it as new. In the case of OBiTALK products, they're returned to Polycom, where they are not put back on the market as new devices.
So: if you're within the defined return period, you can return it for a refund.
The problem you are describing is not common at all. In fact, I haven't seen any reports of it in a long time.
Babz:
Quote from: drgeoff on August 25, 2018, 02:18:08 pm
1. Do you have any other phones added to your GV account? If not add one, eg your cellphone, even temporarily. Both it and your OBi's phone should ring when your problem caller calls. Does he/she hear ringing? If not, the problem is not with your OBi200.
I'm not sure I follow you. Are you talking about the "Linked number" setting in Google Voice? What that does is cause an additional phone (a linked phone) to ring when someone calls your Google Voice number. I can't see how that would make any difference in term of what a caller is hearing.
Remember, *my* phone (attached to the Obi200) rings fine. But the caller hears no phone ringing on their end (what is known as a "ringback tone", i.e, the ring sound generated by the phone company fed to the caller's earpiece). The caller dials my number and then just hears silence. They either hang up, or if they wait long enough without hanging up, they will eventually get my outgoing voicemail greeting and they can leave a message. I can't see how having another phone ringing at my house is going to make any difference in terms of what the caller is hearing. But I will try linking a number and see if it makes any difference, if that's what you meant.
Babz:
Quote from: SteveInWA on August 25, 2018, 03:34:07 pm
In the USA, when you return a product to Amazon, they don't (intentionally) resell it as new. In the case of OBiTALK products, they're returned to Polycom, where they are not put back on the market as new devices.
So: if you're within the defined return period, you can return it for a refund.
The problem you are describing is not common at all. In fact, I haven't seen any reports of it in a long time.
Thanks so much for the reply.
I should clarify. My second question is simply: How do I deactivate my ObiTALK account so it is no longer linked to this OBi200, so I can return it? Can it be done? If so, how? What steps?
What happens to the unit after that is not really relevant for me, but I assume that is what ends up being the "refurbished" units that are sold on Amazon.
I just need to know how to cancel and get out of this, if I need to. I will keep testing. So far, only one caller is reporting this issue. But, even if it is only one caller, it makes the whole thing too unreliable to me to be my main replacement phone for my erstwhile landline. I'll just pay a little more and go w/ something more reliable.
Thx.
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