Obi200 Problem: Person calling me cannot hear phone rings
SteveInWA:
Great.
RE: the "Primary Line for Outgoing Calls" setting does one thing on a OBi 200, and two things on an OBi 202: on a OBi 200, it lets you select which of the four Service Providers to use as the default when you place an outbound phone call. Since the 200 has only one physical phone jack, "Phone 1", you'll always be choosing which SP to use when making outbound calls via the telephone line plugged into the "Phone 1" jack.
The OBi 202 has two physical telephone jacks on the back, which can be configured to ring when any of the four Service Provider slots have an incoming call. For example, you could have a two-line telephone, with line 1 connected to the Phone 1 circuit, and line 2 connected to the Phone 2 circuit, and then decide which phone numbers (SPx) ring to which phone line. So, on a 202, you will see settings to select which SPx will be matched to which phone jack, Phone 1 or Phone 2 for outbound service. On the OBi 200, that setting just defaults to the one and only phone jack.
These settings only control outbound calling. By default, inbound calls to SPs on a OBi 200 will of course, ring Phone 1. On a 202, you can select which phone jack receives inbound calls from the four SPs.
RE: what to do now, I suggest that, if you aren't going to use the first Google Voice phone number, but you want to keep the second phone number, to do this:
Create another Gmail account (#3). This will be a "throwaway" email address that you can delete or ignore afterwards.Follow the instructions linked below to transfer the Google Voice telephone number on Gmail account #1, to the new/temporary account (#3). At that point, you can either forget about it, or use it for some other purpose. Now, Gmail account #1 has no Google Voice number.Next, transfer the new, correctly working Google Voice number from Gmail account #2, to Gmail account #1. At this point, you now have Gmail #1 with your desired phone number, Gmail account #2 with no number, and Gmail account #3 with the flaky number. Optionally, if you wish, you can transfer the flaky number back to Gmail #2 and delete Gmail #3.Sign into your OBiTALK dashboard. Delete the SP2 configuration. Then, open the SP1 configuration, and follow the instructions shown (after you get past the emergency call warning) to change the Google credentials to use Gmail account #2.
The end result will be that you now have your fully-working Google Voice phone number on your original Gmail account, configured on SP1 of the OBi. You do not need to do anything about the OBiTALK portal login, since it will still be Gmail account #1.
Babz:
Quote from: SteveInWA on August 26, 2018, 06:00:22 pm
Great.
RE: "Phone 1" nomenclature, this is actually a setting that is only significant on the OBi 202 (which shares the same firmware). The OBi 200 and 202 can logically connect to four service providers, labeled SP1--SP4. These SPs are not electrically wired to a specific telephone jack on the back; they are configurable via firmware.
The OBi 202 has two physical telephone jacks on the back, which can be configured to ring when any of the four Service Provider slots have an incoming call. For example, you could have a two-line telephone, with line 1 connected to the Phone 1 circuit, and line 2 connected to the Phone 2 circuit, and then decide which phone numbers (SPx) ring to which phone line. On the OBi 200, that setting just defaults to the one and only phone jack.
RE: what to do now, I suggest that, if you aren't going to use the first Google Voice phone number, but you want to keep the second phone number, to do this:
Create another Gmail account (#3). This will be a "throwaway" email address that you can delete or ignore afterwards.Follow the instructions linked below to transfer the Google Voice telephone number on Gmail account #1, to the new/temporary account (#3). At that point, you can either forget about it, or use it for some other purpose. Now, Gmail account #1 has no Google Voice number.Next, transfer the new, correctly working Google Voice number from Gmail account #2, to Gmail account #1. At this point, you now have Gmail #1 with your desired phone number, Gmail account #2 with no number, and Gmail account #3 with the flaky number. Optionally, if you wish, you can transfer the flaky number back to Gmail #2 and delete Gmail #3.Sign into your OBiTALK dashboard. Delete the SP2 configuration. Then, open the SP1 configuration, and follow the instructions shown (after you get past the emergency call warning) to change the Google credentials to use Gmail account #2.
The end result will be that you now have your fully-working Google Voice phone number on your original Gmail account, configured on SP1 of the OBi. You do not need to do anything about the OBiTALK portal login, since it will still be Gmail account #1.
So, then, if the "Phone 1" setting has no effect for the Obi200 (which is what I am using), and checking it makes no difference, then it must mean that whatever is the most recent Google Voice acct/number you add, it automatically becomes your outgoing number. All I know is that after I added the second number (which included checking that Phone 1 box), the second number took over as my outgoing number. I wonder, if you had 3-4 Google Voice numbers, if there is a way to switch which one is your outgoing number as needed. Is there a master setting for choosing which SP is your outgoing number on an OBi200?
Also, I notice that if you go to Edit Profile, you can simply change your Login Email address and Password there. So couldn't I just change that to my 2nd Google Voice account, and then delete the first one? (I haven't tried it yet. I'm still mulling over options and trying to decide what number/acct from various choices will be my final main number. But I definitely want to delete and never again use the problematic GV account, which is currently assigned to SP1 in my Obi account.)
SteveInWA:
I was unclear in my description of the setting, and since I can't attach a screenshot (that forum function is currently broken), I can't show you what I meant.
The "Primary Line for Outgoing Calls" setting does indeed control which Service Provider (SP1--SP4) is the default SP used when you pick up the phone and call. I led you astray with the fact that it will always refer to "Phone 1", which is the one and only phone jack used. So, what the setting truly means is: "If you pick up the telephone handset on the telephone plugged into the Phone 1 jack and make an outbound call, it will use this SPx." On a 202, it will show Phone 1 AND Phone 2, and allow you to designate two separate settings -- for example, use SP1 on Phone 1, and use SP2 on Phone 2. SP's and physical phone lines can be mixed up however you wish.
So: if you select SP2 as the Primary Line for Outgoing Calls, then your calls will be placed using SP2.
If you want to place the call using one of the other SPs, then you prefix the dial string with ** and the number of the SP you want to use. For example, if the default is to use SP2, but you want to use SP1, then press **1 followed by the telephone number.
The unrelated issue you are discussing is which Google account to save and use, and which Google account to use as your OBiTALK signin. Those two things are actually independent.
OBiTALK, the web portal, like most websites, is secured with a login. You can either create a dedicated username and password, having nothing to do with Google, or you can use an authentication service provided by Google, similar to the services provided by Facebook and Microsoft: You tell OBiTALK to ask Google who you are, and in order to do that, you sign into your Google account. It can be any Google account, independent of Google Voice. Remember: Google Voice is a service on a Google account. You have a Google account, not a Google Voice account. That Google account can be used to access any of Google's services, like Gmail, Calendar, Docs, etc.
So: you can use whichever Google account you wish, as your login credential, or, to avoid confusion, just create a dedicated signin directly with OBiTALK.
As for which Google account you keep or jettison, the reason I walked you through that procedure, was that most people have their Google Voice service associated with their "main" Google account -- the one they use for Gmail. So, I assumed your first Google account was the one you wanted to keep. It's all up to you; do whatever works best for you.
A_Friend:
Quote from: Babz on August 27, 2018, 05:09:25 am
I wonder, if you had 3-4 Google Voice numbers, if there is a way to switch which one is your outgoing number as needed. Is there a master setting for choosing which SP is your outgoing number on an OBi200?
There is such a master setting. I can only tell you where it is on the local UI. [It's probably in a similar place on ObiExpert, so check there first, but I'm no expert on that (i.e. fairly clueless), as for various reasons that some here vigorously disagree with, I tend to avoid the Obitalk portal.]
On the local UI (which you get to via a browser to the Obi200's IP address), you'll find it under Physical Interfaces/Phone1 Port. It's called PrimaryLine. Besides SP1 through SP4, there are a few other choices, some only available with external add-ons.
You can always access any of the registered SP's on an individual call with **1, **2, etc., and you can code those into your speed dials, too. But the PrimaryLine setting determines which trunk gets used if you don't explicitly say.
SteveInWA:
Quote from: A_Friend on August 27, 2018, 08:25:18 am
Quote from: Babz on August 27, 2018, 05:09:25 am
I wonder, if you had 3-4 Google Voice numbers, if there is a way to switch which one is your outgoing number as needed. Is there a master setting for choosing which SP is your outgoing number on an OBi200?
There is such a master setting. I can only tell you where it is on the local UI. [It's probably in a similar place on ObiExpert, so check there first, but I'm no expert on that (i.e. fairly clueless), as for various reasons that some here vigorously disagree with, I tend to avoid the Obitalk portal.]
On the local UI (which you get to via a browser to the Obi200's IP address), you'll find it under Physical Interfaces/Phone1 Port. It's called PrimaryLine. Besides SP1 through SP4, there are a few other choices, some only available with external add-ons.
You can always access any of the registered SP's on an individual call with **1, **2, etc., and you can code those into your speed dials, too. But the PrimaryLine setting determines which trunk gets used if you don't explicitly say.
Ignore this moron. He posts utter nonsense in multiple threads.
I already correctly answered Babz question. The OBiTALK portal allows the user to easily set which SP is used as the default for outbound calls.
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