Obi200 Problem: Person calling me cannot hear phone rings
SteveInWA:
Quote from: Babz on August 25, 2018, 04:04:06 pm
Quote from: SteveInWA on August 25, 2018, 03:34:07 pm
In the USA, when you return a product to Amazon, they don't (intentionally) resell it as new. In the case of OBiTALK products, they're returned to Polycom, where they are not put back on the market as new devices.
So: if you're within the defined return period, you can return it for a refund.
The problem you are describing is not common at all. In fact, I haven't seen any reports of it in a long time.
Thanks so much for the reply.
I should clarify. My second question is simply: How do I deactivate my ObiTALK account so it is no longer linked to this OBi200, so I can return it? Can it be done? If so, how? What steps?
What happens to the unit after that is not really relevant for me, but I assume that is what ends up being the "refurbished" units that are sold on Amazon.
I just need to know how to cancel and get out of this, if I need to. I will keep testing. So far, only one caller is reporting this issue. But, even if it is only one caller, it makes the whole thing too unreliable to me to be my main replacement phone for my erstwhile landline. I'll just pay a little more and go w/ something more reliable.
Thx.
You are a very considerate person for asking these questions. Most people couldn't care less. I don't know what Polycom does when they receive the returned units, as far as removing the devices' OBi numbers from the system, but you can easily do that yourself before returning. You don't need to delete the OBiTALK account; just delete the device off of your dashboard, and wait a few minutes while the portal reboots the device.
Babz:
Quote from: SteveInWA on August 25, 2018, 04:26:35 pm
Quote from: Babz on August 25, 2018, 04:04:06 pm
Quote from: SteveInWA on August 25, 2018, 03:34:07 pm
In the USA, when you return a product to Amazon, they don't (intentionally) resell it as new. In the case of OBiTALK products, they're returned to Polycom, where they are not put back on the market as new devices.
So: if you're within the defined return period, you can return it for a refund.
The problem you are describing is not common at all. In fact, I haven't seen any reports of it in a long time.
Thanks so much for the reply.
I should clarify. My second question is simply: How do I deactivate my ObiTALK account so it is no longer linked to this OBi200, so I can return it? Can it be done? If so, how? What steps?
What happens to the unit after that is not really relevant for me, but I assume that is what ends up being the "refurbished" units that are sold on Amazon.
I just need to know how to cancel and get out of this, if I need to. I will keep testing. So far, only one caller is reporting this issue. But, even if it is only one caller, it makes the whole thing too unreliable to me to be my main replacement phone for my erstwhile landline. I'll just pay a little more and go w/ something more reliable.
Thx.
You are a very considerate person for asking these questions. Most people couldn't care less. I don't know what Polycom does when they receive the returned units, as far as removing the devices' OBi numbers from the system, but you can easily do that yourself before returning. You don't need to delete the OBiTALK account; just delete the device off of your dashboard, and wait a few minutes while the portal reboots the device.
Thanks! It's not that I'm trying to be a "considerate person," I just want to make sure there is no link between this device and me and my account and my google voice #, etc... In other words, what is the procedure to make sure I "wipe it clean" like you would do if you were returning a computer or cell phone. I am pretty much entirely uninterested/unconcerned about what happens to the unit after I return it. It just wondered if these units were only able to be activated once or not. I was concerned that they might be only able to be activated once. I wondered if anyone else has ever returned one and what that experience is like. That kind of thing. My guess is that there will probably not be any problem returning it. I have only tested it for a few hours. You can never really know if something is going to work until you try it out for yourself. But the fact that I'm having this problem right away does not give me a lot of confidence in the reliability of the product, and I may have to seek a better solution. I hope not, but...
:P
Babz:
Quote from: Babz on August 25, 2018, 03:57:46 pm
Quote from: drgeoff on August 25, 2018, 02:18:08 pm
1. Do you have any other phones added to your GV account? If not add one, eg your cellphone, even temporarily. Both it and your OBi's phone should ring when your problem caller calls. Does he/she hear ringing? If not, the problem is not with your OBi200.
I'm not sure I follow you. Are you talking about the "Linked number" setting in Google Voice? What that does is cause an additional phone (a linked phone) to ring when someone calls your Google Voice number. I can't see how that would make any difference in term of what a caller is hearing.
Remember, *my* phone (attached to the Obi200) rings fine. But the caller hears no phone ringing on their end (what is known as a "ringback tone", i.e, the ring sound generated by the phone company fed to the caller's earpiece). The caller dials my number and then just hears silence. They either hang up, or if they wait long enough without hanging up, they will eventually get my outgoing voicemail greeting and they can leave a message. I can't see how having another phone ringing at my house is going to make any difference in terms of what the caller is hearing. But I will try linking a number and see if it makes any difference, if that's what you meant.
UPDATE: I just tried adding a 2nd "linked number" to my Google Voice account, and as I expected, it made no difference. The person calling me still did not hear any rings, despite the fact that it made both phone lines ring on my end.
:'(
SteveInWA:
There is no way anyone else can use your Google account with that device. Simply remove it from your dashboard, and it returns the device to the same status as a new-out-of-the-box device. The only difference would be, if the device was re-sold on the side (e.g. eBay or Craigslist), that the 1-year warranty period started the first time the device was connected to the OBiTALK system, and so the next user would be getting a device that wouldn't have a full warranty. That scenario is N/A if you return it to Amazon.
In general, consumer electronics manufacturers either recycle the devices or "refurbish" them, meaning some level of testing and repackaging. The devices can then either be used for warranty exchanges or sold as refurbs.
drgeoff:
On your dashboard, click the pale blue cogwheel icon on the OBi200 line. On the next screen find the 'Delete Device' button and click it.
Navigation
[0] Message Index
[#] Next page
[*] Previous page