Obihai 1062 Not Working with Google Voice
drgeoff:
Quote from: atxguy24 on August 30, 2018, 02:22:26 pm
1) Nope, I am on wi-fi. Honestly, I can't remember the last time I hardwired anything. Phone shouldn't be a problem, so I will try that once I find a Cat5/6 and prompt an update via the phone; hooking up my computer will be a separate issue as I have an ultrabook and don't know where the ethernet adapter is.
2) Yes, I did try a factory reset/delete from dashboard and start fresh, granted I entered credentials for GV at the same time as adding the device back to the dashboard. If 1) doesn't work, I'll give that another try and separate out adding GV back as an SP.
After adding it back to the dashboard, leave it alone for a couple of hours. There is no point trying to configure GV until the firmware has been updated. It won't work.
Chris555:
I am having the same issue. Bought a new 1062. Google voice won't add the new phone at all.
So, I had 3 phones in GV. I removed one as a test and that phone won't add into google voice at all.
Error is:
Connect Failed: No Response (server=64.9.241.108)
This phone worked. I removed it from GV through the Legacy - Settings. Nothing will get it back into the GV.
There is definitely something going on - and this has to be affecting everyone.
Any ideas?
SteveInWA:
Quote from: Chris555 on September 09, 2018, 07:37:30 pm
I am having the same issue. Bought a new 1062. Google voice won't add the new phone at all.
So, I had 3 phones in GV. I removed one as a test and that phone won't add into google voice at all.
Error is:
Connect Failed: No Response (server=64.9.241.108)
This phone worked. I removed it from GV through the Legacy - Settings. Nothing will get it back into the GV.
There is definitely something going on - and this has to be affecting everyone.
Any ideas?
Hi Chris:
Your post is a bit unclear, and possibly unrelated to the rest of this thread. You said "So, I had 3 phones in GV. I removed one as a test and that phone won't add into google voice at all." What were the three phones -- regular 10-digit mobile and/or land line phone numbers, or OBiTALK devices?
If you would like to troubleshoot this, I suggest cleaning everything out of both the Google Voice and the OBiTALK sides, then systematically adding forwarding destinations back again, one at at time, until it breaks (or just works).
These are a lot of steps, but it's worth the effort, vs. trying random things. Before I post more details, please reply with a complete list of the destinations you want to link to your inbound Google Voice number (regular phone numbers and/or OBiTALK devices).
atxguy24:
@Chris555, @SteveInWA:
When originally configuring the device, I never had to do anything within the GV settings (I think it just had to be set to accept calls via Google Hangouts or some such). I simply logged into the appropriate Google Account via the OBiTalk dashboard and was off and away.
Are you saying that with the changes to Google Voice, I now need to do something to add the hardware there? I assumed it would just appear within Google Voice if configured properly through OBiTalk.
Apologies if I am ignorant here; I have read as much as possible in the forums, but I don't think I've seen any mention of adding the hardware directly via Google Voice settings.
SteveInWA:
Quote from: atxguy24 on September 10, 2018, 10:14:41 am
@Chris555, @SteveInWA:
When originally configuring the device, I never had to do anything within the GV settings (I think it just had to be set to accept calls via Google Hangouts or some such). I simply logged into the appropriate Google Account via the OBiTalk dashboard and was off and away.
Are you saying that with the changes to Google Voice, I now need to do something to add the hardware there? I assumed it would just appear within Google Voice if configured properly through OBiTalk.
Apologies if I am ignorant here; I have read as much as possible in the forums, but I don't think I've seen any mention of adding the hardware directly via Google Voice settings.
Hi:
No, you don't have to add the OBiTALK device to the Google Voice settings. In June, Google Voice made a major change to the service, shutting down its XMPP service and migrating to SIP. This required a firmware update on the OBiTALK devices. If you have the current firmware, then it should automatically interact with the Google Voice backend to set up a SIP connection for each of your OBiTALK devices.
I don't know how many users of Google Voice on OBiTALK there are at this time, but it's safe to say hundreds of thousands. A small minority have been experiencing various failures when converting to SIP.
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