Obi200 + Google Voice: outgoing caller ID incorrect

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paulbart1234:
Hello -

I've had Obi for quite a while now (started with Obi 100, now have 200).  It's always been associated with the same Google Voice account.
 
Tonight, I noticed that when I make a call from the phone connected to my Obi 200 (to my cell phone, for example), the caller ID shown on my cell phone is bogus (a completely different area code/phone number (from Greenville SC according to my iPhone)).  If I call that number back from my iPhone, I get a recording about it being disconnected.

If I call my *real* home (Obi) phone number from my cell phone, my home (Obi) phone rings.

I thought it could be a Google Voice issue, but if I go to voice.google.com on my PC and make a call from the same account that's associated with my Obi to my cell phone (using "Hangouts" option to dial-out), my cell phone rings and the caller ID is correct.

So, this doesn't seem related to GV's use of "relay" numbers (as I had initially thought).  GV is clearly capable of making a VoIP call with the correct caller ID.  But, Obi's use of Google Voice doesn't seem to do this correctly.  I'm sure it used to - although I don't remember when it last worked.

I've gone to my Obi account page and re-associated with my GV account (giving it permission to access all my GV information) - it's still not working.

Any ideas?

I tried searching through these forums - didn't come up with anything that seemed to be the same issue I'm seeing.

Thanks for any suggestions!

- Paul

A_Friend:
Not sure if it will help, but could you post the value of two fields you'll find under Physical Interfaces/Phone1 Port: PrimaryLine and OutboundCallRoute?

Also, under Status/System Status, you'll find four fields, each showing Service Status under each of the four main voice services, SP1, SP2, SP3, and SP4.  Please post those, too.

Thanks.

paulbart1234:
Thanks for the quick reply.

Physical Interfaces:

Primary Line: SP2 service (with exclamation point indicator)

OutboundCallRoute (with exclamation point indicator):

Code:

{911:sp2},{933:sp2},{([1-9]x?*(Mpli)):pp},{(<##:>):li},{(<**70:>(Mli)):li},{(<**82:>(Mbt2)):bt2},{(<**81:>(Mbt)):bt},{(<**8:>(Mbt)):bt},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**3:>(Msp3)):sp3},{(<**4:>(Msp4)):sp4},{(<**9:>(Mpp)):pp},{(Mpli):pli}


I've never touched these (never gone into "expert mode") should it be "SP1 service"??  I tried clicking on the "SP2 service" dropdown - it seems to be disabled (maybe I need to enable 'edit' first?)




For the SP[1234] status, I see:

SP1 - Google Voice - Connected
SP2 - Anveo - Registered
SP3 - Not Configured
SP4 - Not Configured
BT1 - Not Configured
BT2 - Not Configured
OBILine - Not Configured

paulbart1234:
Interesting:

I made a call from my home phone to my cell phone (again), answered the call, and left the call open.

Then I went to the "System Status" page.  It showed "0 Active Calls" under "SP1 Service Status", and "1 Active Calls" under "SP2 Service Status".

So, I guess it's defaulting to use SP2 instead of SP1??

Any suggestions on how to change to default to SP1?  Will this break "911" calling (which is on SP2/Anveo)?

Thanks!

SteveInWA:
Yes, clearly, you are not making that call using Google Voice.

Sign into your OBiTALK web portal.  Click on your OBi 200.  Click on the SP1.  Check the box to make that SP the default for outbound calls.

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