Can't setup new Obi200 "Failed to add device"
nadjnrocky:
My Obi100 finally crapped out, so I went ahead and got the 200. Now I'm trying to configure this device with my phone and GV account but I'm running into an issue. I removed the old device from my account. The new obi200 passes the 222-222-222 test, then when I go to add device, it says I have 120 seconds to enter the code, but everytime, after about 5 seconds it times out with this error message:
"Failed to add device: This device is customized for another service provider and cannot be added to your account!"
Already did software update, reboot, and hard factory reset. No luck with any of those.
...Any insight?
Thanks
SteveInWA:
Hi: something fishy is going on; you're the second person to report this symptom, which should not be happening.
I'm going to discuss this with my contacts at Polycom to get it addressed. Please stand by.
SteveInWA:
This should be fixed now -- please try again.
Manchi:
Today I'm also trying to do this changeover and having the same problem as reported.
@Steven any help would be greatly appreciated.
Taoman:
Pretty sure the OBiTALK servers are having issues again.
I've been trying to add an OBi202 and an OBi110 to the OBiTALK web portal without success. The echo test works fine but when trying to add the device it either just sits there and eventually times out or acts like it worked but after clicking on the "Confirm" button I just get another error message saying:
"Failed to add this device. Your session may have timed out. Please try again."
Navigation
[0] Message Index
[#] Next page