Can't setup new Obi200 "Failed to add device"
amart79196:
submit another ticket!
pitb:
I"m in the same boat
OBiSupport:
Dear OBiTALK Members,
OBiTALK is currently experiencing a slight performance degradation affecting the following functions:
- Add Device: Users Cannot Add New Devices
- OBiTALK Service Status: Status Displayed on OBiTALK Does Not Represent Actual Running Status of Device
The root cause is known and the work required to resolve is underway.
If you are experiencing any issues with functionality described above please do the following:
1. Contact the Polycom OBiTALK support team via the on-line ticket system: CLICK HERE and submit the information required. Our support staff will work to help you resolve the issue you have and communicate accordingly.
2. Continue to use the OBiTALK portal for the desired function knowing it may take several attempts to complete the task.
We expect the issues to be resolved soon.
Thank you for your patience, your support and for being a customer.
Warm Regards,
Obihai Team @ Polycom
HMEETIS:
Quote from: OBiSupport on October 04, 2018, 01:09:04 pm
Dear OBiTALK Members,
OBiTALK is currently experiencing a slight performance degradation affecting the following functions:
- Add Device: Users Cannot Add New Devices
- OBiTALK Service Status: Status Displayed on OBiTALK Does Not Represent Actual Running Status of Device
The root cause is known and the work required to resolve is underway.
If you are experiencing any issues with functionality described above please do the following:
1. Contact the Polycom OBiTALK support team via the on-line ticket system: CLICK HERE and submit the information required. Our support staff will work to help you resolve the issue you have and communicate accordingly.
2. Continue to use the OBiTALK portal for the desired function knowing it may take several attempts to complete the task.
We expect the issues to be resolved soon.
Thank you for your patience, your support and for being a customer.
Warm Regards,
Obihai Team @ Polycom
Thank you very much for an official update from Obi.
thatsmanjear:
I'd like to hear more specifics from Polycom on how "intermittent" and "slight" this problem is, because I followed their instructions to keep trying and it's clear it isn't working at all. I've been trying to add obi200 for last 24 hours, probably tried 25 times and each time (during the 120 second timeout window) keep trying the same **5xxxx code as many times as possible. Has anybody successfully added a device recently since this known problem was announced? Emailed support@obihai.com per the instructions in the box and haven't received any acknowledgement. Did the web form submit a few minutes ago, maybe somebody monitors that. Not feeling great about my purchase right now.
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