Can't setup new Obi200 "Failed to add device"
Taoman:
Quote from: thatsmanjear on October 04, 2018, 03:04:22 pm
Has anybody successfully added a device recently since this known problem was announced?
Yes. I very recently added an OBi202 to the OBi web portal. It took me 3 days of intermittent trying until it finally worked.
SteveInWA:
Quote from: thatsmanjear on October 04, 2018, 03:04:22 pm
I'd like to hear more specifics from Polycom on how "intermittent" and "slight" this problem is, because I followed their instructions to keep trying and it's clear it isn't working at all. I've been trying to add obi200 for last 24 hours, probably tried 25 times and each time (during the 120 second timeout window) keep trying the same **5xxxx code as many times as possible. Has anybody successfully added a device recently since this known problem was announced? Emailed support@obihai.com per the instructions in the box and haven't received any acknowledgement. Did the web form submit a few minutes ago, maybe somebody monitors that. Not feeling great about my purchase right now.
Just be patient. As was already posted, they are well aware of the problem, and they're working on the fix. They know darn well that, if a customer can't use their products, they won't sell.
SteveInWA:
Quote from: HMEETIS on October 03, 2018, 06:09:27 pm
Quote from: SteveInWA on September 13, 2018, 02:00:33 pm
This should be fixed now -- please try again.
I hope you can help me as well. I cant seem to add the obi200 i just bought. It seems like its brand new. It passes the echo test but i cant add it dialing **5----
http://www.obitalk.com/forum/index.php?topic=14947.msg95043#msg95043
ggwinston31:
I'm having this exact problem. I even bought ANOTHER brand new Obi200 to make sure.
Now, I was able to finally add the new Obi200 device, but my SP1 Google Voice account just sits spinning the status icon as 'Configuring' forever.
WTF?!
Taoman:
Quote from: ggwinston31 on October 04, 2018, 04:41:10 pm
.....but my SP1 Google Voice account just sits spinning the status icon as 'Configuring' forever.
Irrelevant. All that matters is what it says on the main OBi dashboard page. Under Status, does it say "Connected" for your Google Voice configuration?
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