Can't setup new Obi200 "Failed to add device"
cheaptalk1:
I am having the same issue and the instructions to change the dns are not written properly so I can get anywhere with all the troubleshooting help. Need to talk to a person! anyone have any luck yet ????
SteveInWA:
Quote from: cheaptalk1 on October 04, 2018, 05:52:59 pm
I am having the same issue and the instructions to change the dns are not written properly so I can get anywhere with all the troubleshooting help. Need to talk to a person! anyone have any luck yet ????
Same problem, same answer as above. You do not need to talk to anyone; you just have to wait for Polycom to fix it.
What DNS instructions? This is not a DNS problem, but it's a good idea to change your default DNS servers to 8.8.8.8 and 8.8.4.4 (Google's high-performance DNS). Do this on your own router, and everything that connects to your router will use those DNSs. If you are somehow paranoid about using Google's DNS, then you can use 9.9.9.9 (for both primary and secondary DNS). This is the "Quad9" high-security DNS run by a consortium including IBM and some other Internet security companies.
AlmightyHeretic:
For what it's worth I submitted a ticket and 9 hours later they added my new Obi202 to my account. The initial response I got was the same one they copy/paste about how they know of the issue, they're working on it, and to keep my device connected.
hvb120wego:
Could they just handle adding new devices manually while working on resolving this problem? It doesn't look like there are a lot of us.
HMEETIS:
Quote from: hvb120wego on October 05, 2018, 06:58:53 am
Could they just handle adding new devices manually while working on resolving this problem? It doesn't look like there are a lot of us.
FWIW that is pretty much how my issue has been resolved. Not sure why so many people are deleting their device from their account to change settings, for now that seems to just be compounding the problem. My suggestion, if you can't wait possible days for this to be completely corrected to submit a ticket via the support portal and be sure to put in the obi number. They called me back last night and added it into the system on their end. Now my obi is up and running just great.
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