Can't setup new Obi200 "Failed to add device"
dbelin:
I submitted a ticket as well Friday night after exhausting all other troubleshooting options; hope to hear something before Monday! Very frustrating to purchase something that is branded with "Google Voice" on the case and pitched as easy to set-up then waste hours trying to provision.
drgeoff:
Quote from: dbelin on October 06, 2018, 07:06:47 am
I submitted a ticket as well Friday night after exhausting all other troubleshooting options; hope to hear something before Monday! Very frustrating to purchase something that is branded with "Google Voice" on the case and pitched as easy to set-up then waste hours trying to provision.
I don't recall an Obihai server problem ever being fixed over a weekend (US West coast) so you may just have to wait. :(
Mionky:
I submitted a ticket Wednesday, and Thursday they sent me an email stating they added my device. All I had to do was set-up google voice. Everything is working great.
Thanks OBiHai Support!!
OBiSupport:
OBiTALK web services performance has been restored to normal operational levels. Please proceed to use the Add Device and Device Configuration services and let us know if you continue to experience issues.
Contact: obi.support@polycom.com
Include: Your OBi device 9-digit OBi No.
Thank you
OBiTALK Team @ Polycom
leojb:
Not sure if this works for everyone, but it worked for me. I had tried adding the device multiple times with multiple **5 xxxx numbers, with voice response saying it was sent to the server, but it always timed out. The echo test had worked ok.
I then noticed that Obi had sent me an email, and when I clicked on the link in the email, I was taken to a webpage where the device was added. So maybe clicking on the email link after sending a number to the server is a solution. Your results may vary. Good luck.
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