Can't setup new Obi200 "Failed to add device"
oldunixguy:
I had my Obi200 operational for many years. A few months ago all my 4 Obi-200 phones stopped working all at the same time late one nite. I manually power cycled them all and all came back to life except one. That one had strange LEDs, would not respond to phone commands nor respond from the local Ethernet in any way. So, I did the push button reset and no improvement. I repeated this several times and finally it came alive. At this point I logged into Obitalk and it would not reconfigure with google voice even though **9 222 222 222 worked. So, I reloaded the latest firmware. the device responds to the phone commands and the web page works from my local Ethernet. I tried again to reconfigure google voice to no avail.
Weeks have passed and tonite I began again. I could do the **9 222 222 222 and get the echo test. I logged in to the Obitalk and for that unit the google voice indicated it was not connected. I tried to reconfigure google voice but it reports a RED error message...
I repeated this many times with the same failed result.
Next, I decided to delete my Obitalk device for this unit and then select "Add Device". Then I entered the **5 3905
and it reported the number was sent to the server. Then I waited for the time out to expire and the next web page that said it "Failed to connect to your device". I repeated it many times with the same failed result.
I am at witts end and have retried this with several weeks between attempts. Nothing is working to get it added back. The other 3 Obi200 work just fine as they have for a long time.
Any help would be greatly appreciated.
oldunixguy
KookieKevin:
I just had success installing an Obi200 and an Obi202.
I put this as message http://www.obitalk.com/forum/index.php?topic=18174.msg108261#msg108261
The key step appears to be updating to the firmware to the one on this page: http://www.obitalk.com/forum/index.php?topic=9.0 (Here's a direct link to the firmware but I recommend going to that webpage and downloading from there: http://fw.obihai.com/OBi202-3-2-2-5921EX-332148940.fw )
You have to go to the device's webpage (for example 192.168.1.50) and login (default admin/admin). From there go to the System Management on the left which expands to allow clicking Device Update. (Caveat: I'm looking up the names following updating the firmware, so the names may have changed in the update)
Upload the firmware and allow to reboot (estimated time: 5 minutes)
After I updated the firmware, I was able to add the device the first time(!).
If you have an Obi202 (the device with a WAN and LAN port and two phone jacks), you may have to enable the device webpage to log in. This webpage describes how to enable the device webpage: https://www.obitalk.com/info/faq/OBi202-sec/Howto-Access-Web-from-WAN
Key steps to enabling the webpage:
- Dial ***0 from the phone connected to the OBi202
- Enter 30#
- Press 1 to Enter a New Value
- Press 1# to Enable
- Press 1 to Save
oldunixguy:
Thanks for the suggestion... But that was the version I was running before the failure AND the version I re-flashed it with attempting to cure the can't "Add Device". My Obitalk home page shows all my other Obi200 and they work just fine and have for a long time.
Are you suggesting to re-flash it a 3rd time?
I can surely do it....
Off to re-flash.
thanks
oldunixguy
Well, I tried but the device reports you cannot re-flash the current version. Anyone know what to do next?
thanks
oldunixguy
oldunixguy:
I posted this solution in http://www.obitalk.com/forum/index.php?topic=17925.msg108310#msg108310
Quote
I broke the code! The current FW for the Obi200 which is branded Polycom WILL NOT ALLOW Obitalk "Add Device" nor if the Obitalk has this device and it needs to be re-connected to google voice will NOT CONNECT!
This current BAD FW is OBi202-3-2-2-5921EX-332148940.fw
After many long hours of research here I stumbled upon a previous FW that might be the pre-Polycom last version... OBi202-3-2-2-5859EX-198839.fw This is not branded Polycom!
I found this FW file in this post: http://www.obitalk.com/forum/index.php?topic=9983.msg102932#msg102932 as a file subtly placed at the post's bottom. Thank you vit5421 !!
My Obi200 accepted this back reved FW. I was able to open its web page, etc.
Next I returned to my Obitalk account and performed the "Add Device" and selected google voice. Everything proceeded as a normal add but it took a long time with the google status reporting "configuring".
It turns out the Add Device google process updated the FW as part of this which took the very long time.
The Obi200 web page now shows the FW 3-2-2-5921EX (no suffix) and the Polycom branding.
So, the Polycom branded latest FW prevents the adding of the new device in Obitalk and also connecting a new google voice account. This previous FW makes this work but does replace the FW with the latest Polycom version.
Bottom line: back rev, then connect to google voice or Add Device in Obitalk.
oldunixguy
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