CNAM issues using CallCentric
Taoman:
Quote from: dartrio on September 16, 2018, 12:17:28 pm
It's just connected in parallel to tip and ring like another phone.
In parallel? Like you have a splitter connected to the OBi phone port and one line to the Panasonic and the other to the Bright device?
A cursory look at the documentation appears to say they should be connected in series. You have a line jack and phone jack on the Bright caller ID. Panasonic should be connected to phone jack and line jack connected to phone port on your OBi device.
As a test, disconnect the Panasonic phone entirely. Just have Bright ID plugged into OBi and make an inbound call. Do you get caller id and CNAM?
dartrio:
Thanks Taoman,
Yes, parallel meaning the signal is distributed to all the attached devices together. It's the same as having a splitter wiring multiple phones together. The 'line jack' and 'phone jack' on the Bright ID'er box is just a convenient way to wire the box and a phone together without having to have a splitter. It's really not in series.
After I posted the last reply I had the same thought as far as trying with the Obi only driving the Bright ID'er, but it behaves the same - No Message. So it recognizes the ring voltage, but it's missing the caller ID tones.
This was working before I 'cut the cord'. And I have two of these Bright Id'ers and neither one of them are working, so I don't think it's the Bright ID'er.
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