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obi202 with GV incoming calls to sprint mobile delayed

Started by jjtricket, September 16, 2018, 11:10:58 AM

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jjtricket

Tried searching, no luck. GV calls coming thru fine but Sprint cell does not ring until after 3 rings on GV. This never happened with Verizon where it was usually first ring. Any tips that can help solve this if possible appreciated.

SteveInWA

Hi:

The first thing to do is to isolate the problem to either your OBiTALK device or to Sprint.

Unplug the OBi 202 from power.  Make some test calls to your Google Voice inbound number from some unrelated phone numbers (not from any other Google Voice number, nor from any linked/forwarding phone numbers).

Do the calls promptly (within a few seconds) ring to the Sprint phone number?

jjtricket

Thanks for responding Steve.

Tried calls from 2 different phones to GV number after disconnecting obi202 box and both times the Sprint mobile phone rang on the second ring

SteveInWA

So, there's nothing wrong with Google Voice.

Now, go to Google Voice settings and disable the Sprint forwarding destination, plug in the OBi and test again (this is the opposite scenario of the first test).

jjtricket

after unchecking Sprint mobile no ring, GV number works fine

SteveInWA

So, that points to the Sprint number as the culprit.  Typically, the delays in the device ringing are caused by the carrier.  Google Voice simultaneously rings all forwarding destinations; there is no setting nor feature to do sequential ringing.

Sprint has apparently been making changes to its WiFi calling and LTE infrastructure recently, related to a new WiFi calling platform and VoLTE.  There are a large number of complaints on other forums about Sprint service.  In particular, Conditional Call Forwarding, the crucial feature to forward carrier calls back to Google Voice voicemail, is largely broken.

All I can suggest is that you try this:

  • From a laptop/desktop computer's web browser, not a phone or tablet, disable and then completely delete your Sprint phone number off of your list of Google Voice forwarding phone numbers.  Make sure that there are no other phone numbers listed there, especially numbers that you no longer control (e.g. canceled service, abandoned)
  • Now, using your Android phone's Google Voice app, add and verify the Sprint number again.  The verification procedure should automatically send a special text message to your phone for verification.  You don't need to open that message; the app will receive it instead.
  • If your Sprint number supports WiFi calling, turn off that feature, and test as before.

Frankly, now might be the time to finally leave Sprint for a better carrier.

jjtricket

I was pretty sure it was on the Sprint side, and yes, they are going thru many changes. They really need to merge with T mobile, guess will see what happens.

Willing to stay with Sprint because you can get 5 lines of unlimited everything free for 1 year.

As always, thanks for your help.....................