Cannot add device to account

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HelpMeObiWANKenobi:
Model number is OBI202
Connected to internet and touchtone phone and power.
Lights on front of devices are:
POWER: solid green
Right of power: blinking green
Next three lights: off
TEST call to **9 222 222 222 echos just fine - PASS
ADD device call to **5 nnnn (from prompt) - can hear "the number you dialed, **5 nnnn has been sent to the server.
Website then times out on the countdown and returns with new page "Failed to connect your device."

dboling:
I'm having the same issue. My syslog says it's connecting to the to OBI's server.



Sep 19 17:04:53 obi212  [SLIC]:Slic#0 OFF HOOK
Sep 19 17:04:53 obi212  [CNG] cng_det_init 0.
Sep 19 17:04:53 obi212  [DSP]: set FXS(0) DTMF detection level to (1)
Sep 19 17:04:53 obi212  [CPT] --- FXS h/w tone generator (dial)---
Sep 19 17:04:53 obi212  Si3217x ToneGenStop
Sep 19 17:04:53 obi212  Si3217x ToneGenStart
Sep 19 17:04:55 obi212  [DSP]: ---- H/W DTMF ON (FXS: 0, level:1) : * @ 238489 ms----
Sep 19 17:04:55 obi212  [DSP]: ---- H/W DTMF OFF @ 238629 ms ----
Sep 19 17:04:55 obi212  [DSP]: ---- H/W DTMF ON (FXS: 0, level:1) : * @ 238919 ms----
Sep 19 17:04:56 obi212  [DSP]: ---- H/W DTMF OFF @ 239019 ms ----
Sep 19 17:04:56 obi212  [DSP]: ---- H/W DTMF ON (FXS: 0, level:1) : 5 @ 239829 ms----
Sep 19 17:04:56 obi212  [DSP]: ---- H/W DTMF OFF @ 239989 ms ----
Sep 19 17:04:58 obi212  [DSP]: ---- H/W DTMF ON (FXS: 0, level:1) : 7 @ 241179 ms----
Sep 19 17:04:58 obi212  [DSP]: ---- H/W DTMF OFF @ 241289 ms ----
Sep 19 17:04:59 obi212  [DSP]: ---- H/W DTMF ON (FXS: 0, level:1) : 1 @ 242649 ms----
Sep 19 17:04:59 obi212  [DSP]: ---- H/W DTMF OFF @ 242799 ms ----
Sep 19 17:05:00 obi212  [DSP]: ---- H/W DTMF ON (FXS: 0, level:1) : 6 @ 243509 ms----
Sep 19 17:05:00 obi212  [DSP]: ---- H/W DTMF OFF @ 243659 ms ----
Sep 19 17:05:01 obi212  [DSP]: ---- H/W DTMF ON (FXS: 0, level:1) : 2 @ 244219 ms----
Sep 19 17:05:01 obi212  [DSP]: ---- H/W DTMF OFF @ 244369 ms ----
Sep 19 17:05:01 obi212  [DSP]: set FXS(0) DTMF detection level to (3)
Sep 19 17:05:01 obi212  [DSP]: set FXS(0) DTMF detection level to (3)
Sep 19 17:05:01 obi212  OBHSN_SIGNUP:user event??
Sep 19 17:05:01 obi212  BASE:resolving root.pnn.obihai.com
Sep 19 17:05:01 obi212  [DSP]: set FXS(0) DTMF detection level to (3)
Sep 19 17:05:01 obi212  [CPT] --- FXS h/w tone generator (ringback)---
Sep 19 17:05:01 obi212  [DSP]: set FXS(0) DTMF detection level to (3)
Sep 19 17:05:01 obi212  OBHSN_SIGNUP:server tcp connected
Sep 19 17:05:12 obi212  [SLIC]:Slic#0 ONHOOK
Sep 19 17:05:23 obi212  PROV: Start to download files ...
Sep 19 17:05:23 obi212  TCP:Connect OK(HTTP GET)42
Sep 19 17:05:23 obi212  Trying to connect ssl
Sep 19 17:05:23 obi212  TC:ssl connected
Sep 19 17:05:24 obi212  HTTPC: Server responses: 200
Sep 19 17:05:24 obi212  PROV: Update Config with (0, 1)
Sep 19 17:05:24 obi212  We will check OBt config in 30 s
Sep 19 17:05:54 obi212  PROV: Start to download files ...

SteveInWA:
I sent a note to my contacts at Polycom about this.  Thanks for the reports.

dboling:
Quote from: SteveInWA on September 19, 2018, 02:51:33 pm

I sent a note to my contacts at Polycom about this.  Thanks for the reports.



Thanks Steve, It's working now.

SteveInWA:
Sheesh.  OK, thanks.

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