Cannot add device to account

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Mionky:
I just got my OBi202 and cannot add the device.  Echo Test works fine.  Any advice?

drgeoff:
Quote from: Mionky on October 03, 2018, 04:39:43 pm

I just got my OBi202 and cannot add the device.  Echo Test works fine.  Any advice?

http://www.obitalk.com/forum/index.php?topic=15094.0

amart79196:
My advice, submit tickets for it. 

OBiSupport:
Dear OBiTALK Members,

OBiTALK is currently experiencing a slight performance degradation affecting the following functions:
- Add Device: Users Cannot Add New Devices
- OBiTALK Service Status: Status Displayed on OBiTALK Does Not Represent Actual Running Status of Device

The root cause is known and the work required to resolve is underway.

If you are experiencing any issues with functionality described above please do the following:
1.  Contact the Polycom OBiTALK support team via the on-line ticket system: CLICK HERE and submit the information required. Our support staff will work to help you resolve the issue you have and communicate accordingly.

2.  Continue to use the OBiTALK portal for the desired function knowing it may take several attempts to complete the task.

We expect the issues to be resolved soon.

Thank you for your patience, your support and for being a customer.

Warm Regards,
Obihai Team @ Polycom

OBiSupport:
OBiTALK web services performance has been restored to normal operational levels.  Please proceed to use the Add Device and Device Configuration services and let us know if you continue to experience issues.

Contact: obi.support@polycom.com
Include: Your OBi device 9-digit OBi No.

Thank you
OBiTALK Team @ Polycom

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