Obi202...Was working, then it failed 403 Failure code, can't add it back.Solved!
PilotKnob:
Bought the 202 a week ago. Added it with no problem, added Anveo service, life was good. Today I get an email notification saying my Obi is not registered. Look on the dashboard and see a Registration failure, 403 code Forbidden Token? or something of the sort. Ended up deleting the Obi202 from my dashboard. While trying to add device, I'm able to send the code to the server via the landline phone(not obiphone, don't own one). It fails to connect to the device and times out. I can't connect to the number to do the echo test. Says I don't have phone service. I've tried rebooting the Obi and router many times.
The only thing different is that today I disabled UPnP on my router for security reasons.I've since forwarded all of the ports Obi recommends. No help. I put the Obi in the DMZ. No help. I've rebooted the router after theses changes as well. Any ideas? I'm at a loss. It sounds as though Obi servers are having issues lately. Is this what's causing my issues? Thanks for any insight.
PilotKnob:
Ok, so support responded a few times last week via email. Then they just stopped responding. I have done everything I can think of. I think that the problem is that neither of the phone ports are enabled. Neither of the phone lines are illuminated(off) which tells me, via the user guide, that they are not enabled. This may be the reason I am not able to conduct a successful echo test nor successfully add the device. I am able to access the device via my computer and did a little poking around. I didn't change anything, however.
The power led is solid, and the link light is blinking. I even swapped out the cat5 cable during troubleshooting. My latest email to support stated "Due to the lack of response to my last email, I'll take it that you've given up and I'll return the device". Something to that affect.
Any ideas? I really wanted this service to work. And it did for a couple of days. And then it just quit...
A_Friend:
When you power the device up with a phone attached, and you pick up the handset, do you have a dial tone?
if so...
With the ethernet attached, do you have an IP address? Using the phone, did you check with ***, 1?
Just out of curiosity, did you do your factory reset using the phone? (***, 8, 1)
PilotKnob:
Quote from: A_Friend on September 27, 2018, 10:06:23 am
When you power the device up with a phone attached, and you pick up the handset, do you have a dial tone?
if so...
With the ethernet attached, do you have an IP address? Using the phone, did you check with ***, 1?
Just out of curiosity, did you do your factory reset using the phone? (***, 8, 1)
Yes, I have a dial tone.
Yes, it has an IP address which is set to static in the router. "Your IP address is 192.168.#.###, your DHCP is enabled"
Yes, many times. Just did one again to answer your question. Both Line1 and Line2 leds are off. Now when I pick up the phone, it begins blinking. The Line1 and Line2 leds being "off" I believe is where my problems are stemming from. When the device was working for 2 days, both leds would be illuminated solid in the normal state. Now, they are not. They are off when idle. **9 222222222 results in a female voice stating "There is no service available to complete your call"
azrobert:
Do you know someone that will let you try your device on their network?
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