$60/month Business Line, Cable company won't port phone number, need advice
ktcc:
An Update: Cable company still refuses to port over number and I have filed a complaint with the FCC. I want to get this finished as it's taking up too much time. Dialpad appears to be pretty clueless as well as they take many hours to respond to messages and offer no chat/phone support. They also said the obi202 I had would not work and needed a obi302 so I bought one of those.
Hope to have some good news on my next report.
drgeoff:
Quote from: ktcc on October 03, 2018, 01:03:10 pm
An Update: Cable company still refuses to port over number and I have filed a complaint with the FCC. I want to get this finished as it's taking up too much time. Dialpad appears to be pretty clueless as well as they take many hours to respond to messages and offer no chat/phone support. They also said the obi202 I had would not work and needed a obi302 so I bought one of those.
Hope to have some good news on my next report.
An OBi202 can do everything that a 302 can do.
SteveInWA:
Quote from: drgeoff on October 03, 2018, 03:29:26 pm
Quote from: ktcc on October 03, 2018, 01:03:10 pm
An Update: Cable company still refuses to port over number and I have filed a complaint with the FCC. I want to get this finished as it's taking up too much time. Dialpad appears to be pretty clueless as well as they take many hours to respond to messages and offer no chat/phone support. They also said the obi202 I had would not work and needed a obi302 so I bought one of those.
Hope to have some good news on my next report.
An OBi202 can do everything that a 302 can do.
The "you need a 302" answer was from Dialpad, and it's understandable (even though bogus) that they would say so, because they operate a managed service, and they probably push a configuration to the devices, and they don't expect that their customers would be using more than their service.
Keep us updated with regard to the FCC complaint, and good luck.
ktcc:
OK, finally got the port to go through. I filed the complaint with the fcc and it took them about a week to start looking into it. Also, "coincidentally" the same day the fcc contacted the cable company the port went through and they have been super nice calling me a few times to see if I needed any more help. So it appears that the FCC has some pull with local companies.
As for dialpad it's been working well. Lots of features I probably won't use and it's running more than I thought ($27/month). The only issue is I have a obi302 running dialpad and an obi200 running google voice as a back office line and somehow they both got merged. I am receiving calls and texts from my google voice line to come up on dialpad. It's odd but appears to be working.
Also dialpad customer service is pretty terrible. They take sometimes over a day to reply to an email and give no real answer. I think they want everyone to figure it out on their own.
Thanks for the help in getting my line ported.
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