SOLVED: Obi200 drops all calls after 5 minutes
Darlynne:
We purchased and installed a new Obi200 earlier this year when Obi100 was no longer supported; the system has worked perfectly. We have SP1 for Google Voice set as usual without other services.
This week, all calls (incoming and outgoing) have started dropping after 5 minutes. I updated to the most recent firmware, which didn't help, so I followed Steve in Washington's steps for unplugging, deleting the device, reinstalling, reconnecting to Google Voice (I'm not detailing every step, but those are the broad strokes of what I've done). The current firmware build is 3.2.2 5921EX.
The calls are still dropping. Are there other suggestions for this particular problem?
Thanks for your help.
ETA: Sorry for the multiple posts, I kept getting an error about mail server response codes. I've deleted the duplicates, AFAIK.
chilirock:
Are you sure you have the correct firmware version? I thought the latest firmware was 3.2.2 5898EX. This is the version on my Obi200 showing an uptime of 10+ weeks.
SteveInWA:
I'm sorry that my instructions didn't fix your issue. It looks like new OBiTALK devices are shipping with a newer firmware build. Perhaps it has a bug -- I have no idea.
Since your unit is under warranty, I suggest that you contact Polycom for advice/support.
https://www.obitalk.com/info/support/supportTicketForm
Taoman:
Quote from: chilirock on October 02, 2018, 03:38:41 pm
Are you sure you have the correct firmware version? I thought the latest firmware was 3.2.2 5898EX. This is the version on my Obi200 showing an uptime of 10+ weeks.
Latest version for Obi200/202 is firmware build 3.2.2 5921EX.
So far, been unable to download it manually. I think Polyhai changed their naming scheme for manual downloading.........if that's even allowed anymore.
I had to remove my OBi202 from OBi portal and add it back again for 5921EX to be automatically pushed to my device.
Darlynne:
Quote from: chilirock on October 02, 2018, 03:38:41 pm
Are you sure you have the correct firmware version? I thought the latest firmware was 3.2.2 5898EX. This is the version on my Obi200 showing an uptime of 10+ weeks.
That's the version I updated to previously, but in many places on this forum, users are being told NOT to manually update the firmware. I'll do it again and report back. Thanks.
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