Obi200 Installation
env123:
I have tried adding a new Obi200 device and keep getting this error "Failed to connect to your device. Please check your device's internet connection:" I have followed all the steps on this page. The Obi echo test works as it should. I have updated the firmware on the device. I have even gone into my router to ensure that the OBi was connected and indeed it is. Last Obi tutorials had me go to the Obi IP address and change the DNSServer1 to 4.2.2.2. I did that and rebooted the device. Still it is not working. I do not know what else to try since there are no other troubleshooting steps listed anywhere. Please help...
drgeoff:
I suspect the problem is at the Obihai server end again. There have been several reports of this in the last few weeks.
You are within your 1 year of support. Open a ticket.
env123:
Thank you. I have submitted a ticket and will wait to hear back. No need spending more time on this if they have been having issues. I appreciate the heads up.
blueking:
Does this only affect new devices because I just configured mine several times in the past few days without problem on the obihai server end.
drgeoff:
Quote from: blueking on October 03, 2018, 10:34:26 am
Does this only affect new devices because I just configured mine several times in the past few days without problem on the obihai server end.
Only the **5 xxxx procedure to register a device to the portal. Once a device is added, unless it is deliberately deleted from the portal, that **5 xxxx procedure does not need to be done again.
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