Obi200 Installation
klepper:
*sigh*
#Metoo
new obi200 no setup.
amart79196:
If anyone has support (active warranty), can you please submit ticket for this! It's truly unreal that I can not submit a ticket or get a reply without being in warranty when the issue is not my equipment and it is totally on their side!
This issues has been happening for over two days now.
Just a quick back story:
I hadn't used this for over a year, so when I pulled it out it updated itself, I tried to link a different google voice account and when that wouldn't work I deleted the item from the account and tried to relink. Once I did that, the server wouldn't link it!
HMEETIS:
Quote from: amart79196 on October 04, 2018, 05:55:28 am
If anyone has support (active warranty), can you please submit ticket for this! It's truly unreal that I can not submit a ticket or get a reply without being in warranty when the issue is not my equipment and it is totally on their side!
This issues has been happening for over two days now.
Just a quick back story:
I hadn't used this for over a year, so when I pulled it out it updated itself, I tried to link a different google voice account and when that wouldn't work I deleted the item from the account and tried to relink. Once I did that, the server wouldn't link it!
I currently have an open support ticket for this. Hopefully it is corrected soon but so far i have not heard anything. I submitted my ticket last night though so not sure how soon i should expect a response. Miss the old obi, they were very responsive.
OBiSupport:
Dear OBiTALK Members,
OBiTALK is currently experiencing a slight performance degradation affecting the following functions:
- Add Device: Users Cannot Add New Devices
- OBiTALK Service Status: Status Displayed on OBiTALK Does Not Represent Actual Running Status of Device
The root cause is known and the work required to resolve is underway.
If you are experiencing any issues with functionality described above please do the following:
1. Contact the Polycom OBiTALK support team via the on-line ticket system: CLICK HERE and submit the information required. Our support staff will work to help you resolve the issue you have and communicate accordingly.
2. Continue to use the OBiTALK portal for the desired function knowing it may take several attempts to complete the task.
We expect the issues to be resolved soon.
Thank you for your patience, your support and for being a customer.
Warm Regards,
Obihai Team @ Polycom
OBiSupport:
OBiTALK web services performance has been restored to normal operational levels. Please proceed to use the Add Device and Device Configuration services and let us know if you continue to experience issues.
Contact: obi.support@polycom.com
Include: Your OBi device 9-digit OBi No.
Thank you
OBiTALK Team @ Polycom
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