OBI1062 - switches between handset and headset while on call?

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PA18Cub:
Hello everyone. I have a OBI 1062 that, on occasion, will automatically switch between handset and headset while on a call. I have a Bluetooth headset, which I usually use, but I also use speakerphone or the handset.

At first, I thought that the OBI 1062 was getting a connect signal from my Bluetooth headset, but I've removed the headset from the equation by removing it from the location, and the issue still occurs.

Anyone else experience this issue? Any thoughts?

Thanks,
Brian

Zrinko:
Brian,

I have the same unit and it does the exact same thing...It has been driving me crazy and when this first started few months ago, there were no other users reporting this issue.

The tech support never responded to my request for assistance.

I suspect the only way to fix this may be actually DISABLING Bluethooth headset, which in my case, is not workable as I use it WITH the headset about 80% of time.

Let me know if you've found any other solutions.

Best,
Zrinko

SteveInWA:
This sounds like (no pun intended) a classic case of Bluetooth aggravation - when you have a BT headset paired to more than one device, and one of the other devices connects to the headset during the call.  It isn't specific to OBi phones.  I have two BT headsets, which are paired to multiple phones and to my car.  They will occasionally kick over to connect to the car or to one of the other phones, without me doing anything.

You could try completely turning off every other thing that the headset has paired-to, to see if that makes a difference.  Some other solutions, which involve spending money are:  buy another BT headset, and only pair it to the 1062, and never to any other device.  Or, buy a corded USB-attached headset, which will have much better audio quality than BT, or, most expensive, buy a DECT 6.0 cordless headset.

Zrinko:
Steve,

Thanks for your suggestions. Unfortunately, I have already purchased a new BT headset for this because I thought the issue was my old BT unit. Also, this new BT headset is dedicated to use with this phone and has never been paired to any other device.

This happens even with BT device is OFF, so I don't think this is a headset issue.

I may try a USB headset, just a test, but I really do need the ability to move freely, which is why I ordered a BT headset in the first place.

Also, one additional observation, which at this point is unconfirmed - if I restart the phone, this issue does not happen for some period of time, day or two...

Thanks,
Zrinko

PA18Cub:
Hello everyone. Thanks for your replies.

I only have the one BT headset paired. So, conflict with another BT device isn't possible. Also, I've removed my BT headset from the equation as part of the problem by physically removing it from the location. So, there was no possibility that the OBI1062 was getting a connect signal from the BT headset.

This issue is solely within the OBI1062.

Best,
Brian

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