No Incoming Calls
Krawfo:
Hello All,
I just set up my Obi 200 and Google voice today. I can make outgoing calls fine. When receiving calls, my phone doesn't ring and goes straight to voice mail. All the lights on the Obi are green. SP1 shows Google Voice connected. I disabled SIP AGL in my router.
Google voice only shows outgoing calls. There are no voicemails even though I've left several.
Any help would be MUCH appreciated.
SteveInWA:
Welcome to OBiLand. The no-inbound-call symptom can have several causes. The typical cause is that you authorized the OBi device to use the wrong Google account: an account that doesn't have an inbound Google Voice number.
Use a laptop/desktop computer, not a tablet or phone. Open a browser window. If you're using Google Chrome Browser or Safari, press Ctrl-Shift-N to open an incognito browsing window, or, if you're using Firefox, press Ctrl-Shift-P to open a private browsing window. Using that window sign into the one and only one Google/Gmail account that you used to set up your Google Voice phone number, and go here: https://voice.google.com/settings.
Do you see your Google Voice number at the top of the page, under "Account"? If not, it's the wrong account, or you didn't set up a number. If you do see the number, then, still in that incognito/private browsing session, press Ctrl-T to open another browser tab. In that tab, go to your OBiTALK dashboard: https://www.obitalk.com/obinet/.
Click on your device to go to its main configuration page. Click the trash can to the right of the SPx you set up with Google Voice and wait a few minutes, watching while your device reboots. After it's stopped gyrating, then click the SPx again, and set up Google Voice. This time, make darn sure that the account that it asks for your permission to use is the same account with the Google Voice number. Complete the procedure and then call the number from some other, unrelated phone number, not another GV number, and not a number you linked as a forwarding number. What do you, as the caller hear, exactly? Does it ring the OBi-attached phone? Does the Phone LED on the OBi device blink while you, the caller, hear ringing? If it rings, can you answer the call?
Krawfo:
Steve - thanks so much for the reply. I followed your instructions and links but still no joy. Same results as before.
The phone doesn't ring but I immediately hear a voice mail message. When I place a call the phone icon on the Obi goes from solid green to blinking green during the call and back to solid green when I hang up.
SteveInWA:
That sounds like you have Google Voice's do not disturb feature turned on. Go to Google Voice settings and check.
Also: look at your list of linked/forwarding phone numbers. What's on the list? If you have any phone numbers that are no longer in your control, delete them. If you have none, then add at least one traditional land line or mobile phone number, unplug the OBi from power, and test again. The calls should ring the linked forwarding phone number. This will isolate the problem to Google Voice vs. OBiTALK settings.
Krawfo:
Thanks again.
Do Not Disturb is turned off.
I linked my wife's cell phone to my Google voice account. When I call it, her cell phone rings and the phone icon oon the Obi stays solid green.
Here's a screen shot of my Google Voice account:
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