No Incoming Calls
SteveInWA:
I'm unclear what you mean by "I linked my wife's cell phone to my Google voice account. When I call it, her cell phone rings and the phone icon oon the Obi stays solid green."
I assume that the "When I call it" is "When I call the Google Voice number, her linked cell phone number rings, but the call is not forwarded to the OBi device."
There is something screwed up with your OBiTALK device's configuration to Google Voice. IF forwarding to actual phone numbers works properly, but forwarding to the OBiTALK device never reaches the device, then the next thing to do is to start over from scratch, deleting and factory-resetting your device first.
Please carefully read my linked instructions below, following every step in order, and do not skip any steps.
https://www.obitalk.com/forum/index.php?topic=13868.msg89076#msg89076
Finally, if that doesn't fix it, then follow these instructions next:
http://www.obitalk.com/forum/index.php?topic=14643.msg93013#msg93013
Krawfo:
Steve, thanks again for your patient help. MUCH appreciated.
Let me start at the beginning - maybe that's where my problem is.
I previously had OOMA voip service. I ported my number to T-mobile and then set up my Obi.
When setting up Google voice I did NOT choose a Google voice number - I just linked my Tmobile ported number. Is that where I goofed?
SteveInWA:
I try to take it on faith that people at least understand the basics of Google Voice, and so I don't ask the most obvious question. How to you expect people to call you, if you don't have a Google Voice phone number?
Of course that's your problem. Google Voice is a call forwarding service. You need a Google Voice phone number that people can call. Google Voice then forwards those calls simultaneously to all 10-digit forwarding phone numbers you've linked, all Hangouts clients signed in and enable to ring on inbound calls, and all Polycom OBiTALK products configured to use the service on that Google account.
https://support.google.com/voice/answer/115061?hl=en&ref_topic=1707989
Krawfo:
Ok I now have a google voice number - lets call it xxx-1111. How do I get the desk phone set that's connected to my Obi to ring when someone calls my number that I ported to Tmobile - lets call this number xxx-9999? I have xxx-9999 linked to my Google voice number.
I can make outgoing calls on the desk handset but incoming calls ring on my iPhone.
Sheffield_Steve:
You can't.
It seems to me that you want your xxx-9999 (currently on T-Mobile) to be your main number that people call to talk to you.
If that's the case you have to port your T-Mobile number to Google voice. (Make sure it's been with T-Mobile at least a week though)
Quote from: Krawfo on October 18, 2018, 01:15:13 pm
Ok I now have a google voice number - lets call it xxx-1111. How do I get the desk phone set that's connected to my Obi to ring when someone calls my number that I ported to Tmobile - lets call this number xxx-9999? I have xxx-9999 linked to my Google voice number.
I can make outgoing calls on the desk handset but incoming calls ring on my iPhone.
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