Calls Connecting But Cannot Hear Caller
LeonX:
I purchased and received my ObiTalk device last week. I configured the device to use Google Voice as my call provider. At first I was able to send and receive calls. As of late when I attempt to call someone the call will connect. However, I cannot be heard on the other end and on my end it goes to the fast busy signal. When I receive calls it will just ring on the other end and eventually go to the fast busy signal. On my end I hear nothing. Here is some information about my setup:
- I have updated to the latest firmware version for the device (Version 1.1.0 build 1890).
- The Google Voice account is displaying as "Connected."
- I am using a Cisco WRT110 router. I have opened port 5060 on the router for my device and the router does not have an option for SIP ALG.
- I am able to connect to the ObiTalk network calling **9 222 222 222.
Any help would be appreciated. I have contacted ObiHai support via e-mail and they haven't been very helpful.
QBZappy:
See this thread. Might be a solution in there for you. Note the ports to forward.
General Support > Installation and Set-Up (Devices) > Port forwarding...
jimates:
Quote from: LeonX on February 13, 2011, 11:42:17 am
I purchased and received my ObiTalk device last week. I configured the device to use Google Voice as my call provider. At first I was able to send and receive calls. As of late when I attempt to call someone the call will connect. However, I cannot be heard on the other end and on my end it goes to the fast busy signal. When I receive calls it will just ring on the other end and eventually go to the fast busy signal. On my end I hear nothing. Here is some information about my setup:
- I have updated to the latest firmware version for the device (Version 1.1.0 build 1890).
- The Google Voice account is displaying as "Connected."
- I am using a Cisco WRT110 router. I have opened port 5060 on the router for my device and the router does not have an option for SIP ALG.
- I am able to connect to the ObiTalk network calling **9 222 222 222.
Any help would be appreciated. I have contacted ObiHai support via e-mail and they haven't been very helpful.
SIP ALG doesn't matter because google is not a SIP Provider.
If it worked once and you didn't change any router setting I don't see why it would be a router problem.
i would do a factory reset ont he Obi and start over.
LeonX:
Thank you all for the advice. Today I performed a factory reset on the device. I removed then added the device back on the ObiTalk website. I added back all of my credentials to the device. I am still getting the same result.
LeonX:
Here's an update. I was contacted by OBiTalk support via my device. While talking to the support representative I noticed that the system time on my OBiTalk device was set to February 7, 2036. I used another NTP server and performed a soft reboot on the device. Once that was done the system time was corrected and I was able to make and receive calls successfully.
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