Can't call out using Google Voice - dead air
PeterG:
I just set up my Obi200 with 2 GV accounts and 1 SIP VoIP number.
Both GV accounts are both set up to forward to the VoIP number with one of the GV SPs set up as the primary outgoing line. Dashboard status shows all SPs connected/registered.
Incoming calls ring the handset, but when I attempt outgoing calls through either line, nothing but dead air. The call status shows the correct information but remains trying/calling forever.
I never get any audio response on the calls, it hangs in the trying/calling state.
Note that the echo back test works fine and incoming calls as well.
Any ideas?
Thanks!
SteveInWA:
Hi Peter:
It's likely that you have some sort of configuration error on the OBiTALK device. But first, a simple test should prove whether or not there's a problem with your Google Voice numbers.
Sign into one of the Google accounts and go to the settings page: https://voice.google.com/settings
Confirm that you do, in fact, see a Google Voice phone number at the top of the page. If so, then press Ctrl-T to open another browser tab and go to: https://hangouts.google.com/. Try to make an outbound call to some other phone number, NOT another Google Voice number and NOT the linked/forwarding phone number. The expected behavior is that the called party's phone rings, and your Google Voice phone number appears on that phone's caller ID display. Does that work?
PeterG:
I have had Google Voice set up for years and use it exclusively. I can call out via hangouts successfully and do so frequently.
One other test I tried despite not having an IP phone, I imported my Google contacts successfully (ObiExtras -> Settings). Not sure where that data goes! :D
I have not yet enabled logging in my router to confirm that something is indeed attempted beyond the Obi. I will do that tonight, though.
Are there any useful logging tools within the Obi that I can investigate with as well?
drgeoff:
The OBi device can send logging data to a syslog server.
http://www.obitalk.com/forum/index.php?topic=14812.0
https://web.archive.org/web/20160224124305/http://www.obihai.com/docs/syslogd.zip
PeterG:
Thanks!
I found the syslog setup under System Management -> Device Admin.
Being non-windows, the download doesn't help me, but my Synology NAS has a syslog server on it.
Setting that up tonight as well. Another fun night of network debugging for me ::)
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