Setting up a Callcentric account
Johnny:
Hey guys,
To all you folks out there that have set up a CC account either as SP1 or SP2, could you please explain how you managed this.
I used the Obi wizard and I am not able to call out at all. Something apparently is blocking it.
Obihai and CC support teams have been very helpful, but I still can't figure this out.
Did anyone have to adjust their routers settings or reconfigure from the web portal?
I really get confused about the two ways to change settings for the Obi device. Very confusing. Why aren't they consolidated into one settings area?
I was at the web portal and was trying to make changes as per CC's suggestions, but nothing would stick. Every time I went back and checked my changes, it was like I never did anything.
At this point, I have Google Voice set up as SP1 using the Obi wizard, and CC set up as SP2 using the wizard, and making changes in the web interface. CC is listed as registered, but I still can't call out.
I really don't like the idea of opening ports in my router, so I thought I would try to get some advice from you guys on how you set up your CC accounts.
Thanks
RonR:
My recommendation would be to log into the OBi directly using the IP address returned by dialing ***1.
First, set:
System Management -> Auto Provisioning -> ITSP Provisioning -> Method : Disabled
Next, starting with all ITSPB/SP2 settings at Default, set:
Service Providers -> ITSP Profile B -> SIP -> ProxyServer : (Callcentric Proxy Server)
Voice Services -> SP2 Service -> X_ServProvProfile : B
Voice Services -> SP2 Service -> AuthUserName : (Callcentric Username)
Voice Services -> SP2 Service -> AuthPassword : (Callcentric Password)
Make sure you click Submit before leaving any page you've made changes to.
Then click Reboot and wait for the OBi to reboot.
At that point you should be able to make Callcentric calls by dialing **2 + number.
Johnny:
Thanks Ron,
That's pretty much how my account is set up now.
Obihai support checked my account and thought that everything was set up fine.
It seems the problem is that when a SIP invite is sent out, it is not being received. So, apparently something is blocking it.
That's why support thought that it may be a router issue. They advised me to turn off the firewall or put the Obi in the DMZ.
I didn't want to do that until I checked with you guys on the forum to see if anyone else that has a CC account had to go into their router and make these kind of changes.
Thanks
RonR:
Quote from: Johnny on September 11, 2011, 02:32:05 pm
I didn't want to do that until I checked with you guys on the forum to see if anyone else that has a CC account had to go into their router and make these kind of changes.
A number of others on this forum have been successful getting Callcentric working and I don't believe any of them required anything special. It should be a very vanilla setup. What I proposed has worked for others.
earthtoobi:
i use callcentric and had run into the issue where i could not register with them. this was mainly a router issue in my case.
details in this thread:
http://www.obitalk.com/forum/index.php?topic=228.0
Would suggest disable SIP ALG setting/testing without router and directly into ISP modem first(make sure you reboot modem after keeping it off for a while especially if ur ISP always looks for same MAC address from you).
please also mention your router name/model and others can chime in too who are using the same router.
Navigation
[0] Message Index
[#] Next page