OBi1022 voice quality issues
J-of-OurIT:
No kidding. I'm just trying anything at this point.
The 1022 is connected to a switch, to the wall jack, to the server closet. We are still experiencing these crackly, "stretched-out" (the choppy voice comes in as though one is repeatedly hitting play/pause on a vhs, slowed down and garbled) 2 or 3 times a week.
This is my 2nd device I've tried here, any thoughts?
SteveInWA:
It's not a device problem. It's a network problem. There is nothing in the phone that would fail in such a way as to cause that symptom.
If you can take the phone home and try it on your personal network, that would be a good troubleshooting step.
J-of-OurIT:
Both the 1062 and 1022 work well at home, but I could never replicate the stress testing necessary to figure this one issue out.
The only thing left (that I can think of) is the wiring from the server closet to the wall jack. Could it be degraded such that calls usually go through but occasionally this happens - or is this a routing issue? If so, it shouldn't be too difficult to rectify on our UniFi based network.
SteveInWA:
The symptom suggests that there is intermittent network congestion on your office LAN and its connection to the ISP.
Troubleshooting that is beyond the scope of this forum.
J-of-OurIT:
Was worried about that. What keeps bugging me is that there are 8 Obi phones (and 3 obi202's) and all but that single one work flawlessly.
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