Trying to configure for GV

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sheep99dog:
Bought the OBi200 via Amazon.  Trying to configure for Google Voice.

Plugged the unit in.  Added the unit to my Dashboard (apparently OK) although the Dashboard says the unit is "offline".  Proceeded to the GV Setup tab and got the following response.

Firmware upgrade needed.
Cannot upgrade 510660832 since it is offline. Please try again when it is online.

Checked unit status through "System Management".  Indicated I'm on

3.2.2 (Build: 5921EX)

So, my questions are:

1) How do I go "online"?
2) Does Build 5921EX support GV?

Any help appreciated.

drgeoff:
5921 is the latest firmware and does support GV.

Follow exactly the instructions by SteveInWA in https://www.obitalk.com/forum/index.php?topic=13868.msg89076#msg89076

sheep99dog:
Thanks.  My bad.  It was a firewall issue.

jpiddle:
I'm having the exact same issue.

I just purchased an OBi200 to replace my aged OBi100, and after adding the device and it showing online under the dashboard, it keeps saying "Firmware upgrade needed. Cannot upgrade [number] since it is offline. Please try again when it is online" when I click the "Google Voice Set-up" button.

The device is obviously online because I can go into expert mode and it has no trouble pulling the settings from the device. It is running firmware 3.2.2 (Build: 5921EX). I tried downgrading to 5859EX, and after about 7-10 minutes when it was accessible again, it was still on 5921EX. Maybe it downgraded then auto updated? If I try uploading the 5921EX firmware, it says it's the same version and refuses to upgrade.

I've also tried the steps in the linked article (although being a brand new device, it shouldn't require it), but no luck.

TimAtHome:
Quote from: jpiddle on December 18, 2018, 07:33:17 pm

I'm having the exact same issue.

I just purchased an OBi200 to replace my aged OBi100, and after adding the device and it showing online under the dashboard, it keeps saying "Firmware upgrade needed. Cannot upgrade [number] since it is offline. Please try again when it is online" when I click the "Google Voice Set-up" button.

The device is obviously online because I can go into expert mode and it has no trouble pulling the settings from the device. It is running firmware 3.2.2 (Build: 5921EX). I tried downgrading to 5859EX, and after about 7-10 minutes when it was accessible again, it was still on 5921EX. Maybe it downgraded then auto updated? If I try uploading the 5921EX firmware, it says it's the same version and refuses to upgrade.

I've also tried the steps in the linked article (although being a brand new device, it shouldn't require it), but no luck.


Same exact thing is happening to me with my Obi202.

It's online. The router sees it. Obitalk sees it. When I dial ***6 it says "Software update not available."

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