New Greeting Not Setting
meadowlark55:
Hello, while it was a bit of a rough start, my Obi202 has been working without a glitch for quite some time except that I finally created a custom greeting that is not setting. That is, I went to https://voice.google.com/settings and recorded a greeting. When I called that google voice number from another number, I heard what seemed like a standard default greeting in a deep male voice: "Hello, we are not available now. Please leave your name and phone number after the beep. We will return your call." This is not the one I recorded. :(
Thanks in advance for the help.
Also. when I posted this message to the forum, I received an error message, "Couldn't get mail server response codes." I had copied the text, so I tried to repost it multiple times, and each time I got the same error message. When I checked the forum, I saw it had posted multiple times, so no biggy other than that it was confusing
SteveInWA:
You don't have an OBiTALK problem, nor a Google Voice problem. You have a PEBKAC problem.
Google Voice will play whatever greeting you recorded. Somebody recorded the greeting you described; it's not a system-generated greeting. It sounds like you have more than one Google account; you recorded your desired greeting on Google account "A", but your OBiTALK device is authorized to Google account "B".
Use a laptop or desktop computer, not a tablet or smartphone, and open a web browser. If you're using Google Chrome Browser or Safari, press Ctrl-Shift-N to open an incognito browsing window, or, if you're using Firefox, press Ctrl-Shift-P to open a private browsing window.
In that window, sign into the one and only one Google / Gmail account that holds your Google Voice number, and go here: https://voice.google.com/settings
Look at the top of the settings. Do you see your correct inbound Google Voice number? If not, this is the wrong account. Close the window, open a new one, and sign into your other account(s), one at a time, until you find the correct one. Then, record the greeting from that page on that account.
You need to determine which account you authorized your OBiTALK device to use for Google Voice.
meadowlark55:
Thanks Steve. You're right. I have 1) a personal google voice number that I use with Obi202 - my original landline converted to google voice, and 2) my original google voice that I use for business. It is the Obi/Personal/Used-to-be-landline one I am trying to change the greeting of. Unfortunately, I don't have a microphone or sound input capability on my desktop; only sound output. I do have a chromebook which I was able to put into incognito as you suggested. I recorded the greeting there incognito, but again it didn't take, so I bet my chromebook doesn't qualify as a laptop.
SteveInWA:
It works fine with a Chromebook; you just have to enable using your Chromebook's microphone on that page. I don't know what you're doing wrong.
meadowlark55:
I dunno. The actual greeting that I hear when I call this personal Obi-associated number is listed as the Google Voice Default greeting in my Google Voice Settings, and so there is no option to delete it. As I described, it's a different Google Voice Default greeting than on my other Google Voice number. Your understanding is that it is not a Google-related greeting. My newly recorded greeting is shown as Active.
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