New Greeting Not Setting
SteveInWA:
I don't understand.
Forget OBi stuff for the moment; in fact; unplug your OBi from power.
Call the Google Voice number from some other phone number and let it ring until the voicemail greeting plays. Is it the desired greeting? If so, you fixed it, but you set up your OBi's Service Provider(s) to the wrong account(s). If it is not the desired greeting, then you made some sort of mistake on the Google Voice settings page.
meadowlark55:
Yes, when I unplug the Obi, the greeting I changed it to today plays. When I plug the Obi back in, the wrong, default message plays when I call it.
On the ObiDashboard at ObiTalk, SP1 shows the personal number I've been typing about, not the other Google Voice business number that immediately and without incident, correctly played the greeting I set for it. The Google Voice business number is listed in my ObiDashboard as a trusted caller. I do not have any other Google Voice numbers.
SteveInWA:
I can't make any sense out of what you are doing. You proved that Google Voice is working properly. That's how it works. Any behavior to the contrary when using your OBi is a configuration error on your part.
The most basic way it should work would be this:
You have two different Google/Gmail accounts. Each account has one inbound Google Voice number, and each account may or may not also have one or more mobile or traditional 10-digit land line telephone numbers linked.Let's call the two Google Voice accounts "A" and "B".You configure account A on SP1, and you configure account B on SP2.You point SP1's inbound calls to the PHONE 1 port (the modular phone jack on the back).You point SP2's inbound calls to the PHONE 2 port (the second modular phone jack on the back).When someone calls A, then the phone line plugged into PHONE 1 will ring; when someone calls B, the phone line plugged into PHONE 2 will ring.When someone calls either A or B, and that number doesn't answer, then that caller is sent to the voicemail box of A or B, depending on which of those two numbers they call.
If your setup doesn't do this, and you want it to work as I described it above, then tomorrow, not tonight, delete the 202 off of your OBiTALK dashboard, wait a few minutes, then unplug the 202 from power and from Ethernet. Plug the 202 back into just the power plug and the telephone jack. Wait for it to boot up. Pick up the phone and you should hear a dial tone. Press ***9 then 1 to restore it to factory defaults. Wait plenty of time for the device to restore, reset and reboot. After this is done, then unplug the OBi again, plug in the Ethernet cord and plug the power cord back in, wait for it to boot up, and then follow the **5 procedure to add it back to the OBiTALK portal.
Now, configure only account A on SP1, and set it to ring PHONE 1. Test it. It should correctly ring the telephone plugged into the PHONE 1 jack, and you should be able to answer the call. Test it again, but don't answer. The caller should hear the voicemail greeting you recorded for A. If it doesn't stop here and explain clearly what is happening.
If that worked, then configure account B on SP2, set it to ring PHONE 2, and test calling that number.
This assumes: you have either a two-line analog telephone, or two one-line analog phones. If, and only if, you have a two-line phone, then you must ensure the following: your phone may have a toggle switch on the side or bottom, that controls the operation of its two phone jacks. Use the jack labeled Line 1 + Line 2, or similar wording, and don't use the other jack. Set the toggle switch to use that jack for both lines. Plug a four-conductor/four gold pin phone cord between the L1 + L2 jack on the phone, and the Phone 1 jack on the OBi.
If you have two separate telephones, or you don't have a four-conductor, four-pin modular phone cord, then use two two-conductor phone cords, plugged into the two corresponding phone jacks on the phone and on the OBi. Set the toggle switch on your telephone to use the first jack for line 1 and the second jack for line 2.
meadowlark55:
I only have one telephone with one modular jack in use, and that's all I need. That phone is only connected to the personal google voice number that is associated with the Obi202 that is being discussed here with the unwanted greeting.
The business google voice is never connected to the phone with the modular jack, and I don't need for it to be. I just use Google Hangouts for that business google voice number, and the greeting I created for that number works perfectly.
SteveInWA:
Well then, ignore the instructions I provided for account B.
The important thing to understand: the voicemail function is supplied by Google Voice, and it has absolutely nothing to do with your OBi device. If you hear the correct greeting and you can successfully record a message when calling that number, then it will work exactly the same way if an OBi device is connected. Google Voice doesn't care if an OBi device is connected or not. It is simply ringing all of the following destinations for approximately 25 seconds, and whichever destination answers first wins the race and gets the call. If one of those destinations answers first, and it has its own voicemail service, then the call will end up on that destination's voicemail box, unless that destination has conditional call forwarding enabled, to send busy/unanswered calls back to your Google Voice phone number.
Up to six, 10-digit USA telephone numbersAll Google Hangouts clients signed into this account, with "ring on inbound calls" toggled on in that/those client(s).All Google Voice web clients if you are enrolled in the Google Voice WiFi/VoIP calling beta.All OBiTALK devices properly configured to receive inbound calls for that Google account.
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