CallerID Name: Disappeared circa 11-14?
Sp0012:
It’s my understanding that during an incoming call, there is a direction connection between Google Voice and OBi device. OBiTalk has no role to play. So, I’m still curious if this is an OBi issue when there is no firmware change. Could there be a time bound feature in OBi firmware?
This hypothesis does not make sense as I did give an access to ObiTalk to read my Google Contacts before. I confirmed this by reviewing "Apps with account access" and "Device activity & security events" at myaccount.google.com. My suspicion is still with Google that something broke there recently.
Sp0012:
I've a few additional information to share.
I'm still getting CNAM from a few callers. E.g. I've one friend using Vonage. When he called me today, I got his caller name on my phone. I've written his name differently on Google Contacts. But his name came today just the way Vonage defined. However, I received a call from the same friend on Nov 13 and it came just the way I entered in Google Contacts.
So, I'm still believing that Google used to supply / override CNAM until Nov 14 and something broke recently on their end.
I suggest other people facing this issue to check "Call History" on Obi device by connecting locally (not Obi Expert). For me, it's 192.168.1.XXX. I could clearly see CNAM here. You could compare the caller for which you were getting names before and it's missing now.
I believe it's Steve who can persuade Google to diagnose this issue further. Thanks Steve.
lrosenman:
I wish we didn't have to guess about what's going on. Yes, I know it's free, HOWEVER, we were told CNAM was being provided by Google from our contacts. And that was in fact what was happening until 11-15-2018. Now, all of a sudden, it's gone. And SteveInWA is saying he hasn't a clue, and we have no recourse.
How can we, as users, get a definitive answer from someone in power at GoogleVoice/ObiHai/Polycom on what the official answer is? Based on Steve's response to me, he doesn't have a clue, nor does he want the evidence I have from my call logs.
Polycom/ObiHai/Google: Can we get some answers here?
eslop:
Google contacts based Caller ID (name) has also stopped working for me around Nov 14th on Obi200/GV (after having worked for many months (since I got the device earlier this year)).
I still seem to get public (?) caller ID name/info (e.g. from a business, but not as defined in my google contacts) but for every other call only the number is displayed. This is the same behavior/data I see in my Obi200 device's call history web page (i.e. for entries before Nov. 14th it shows google contact name & number, but after that it shows only "public" name & number or just the number). It would seem to me that the device is not getting google contact data any more, but is still getting data from some (public?) DB?
Note that I had my Obi200 "locked" (i.e. every auto update option disabled) pretty much since I hooked it up (so as to avoid any unscheduled firmware update, etc.). In fact on the OBI web portal/dashboard it has always showed as "offline" (but worked fine). Also I have not updated/reconfigured/restarted the device for over 3 months.
SteveInWA:
Google is investigating this issue. If/when I have an update to share, I will do so here. Given the Thanksgiving holiday, I don't expect anything to happen until at least next week.
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