CallerID Name: Disappeared circa 11-14?
lrosenman:
Quote from: SteveInWA on November 21, 2018, 01:37:51 pm
Google is investigating this issue. If/when I have an update to share, I will do so here. Given the Thanksgiving holiday, I don't expect anything to happen until at least next week.
I THOUGHT you said DEFINITIVELY that Google didn't change anything and this was a Polycom issue.
Was that incorrect? Have you heard anything from Polycom?
SteveInWA:
This video might explain what I may or may not have said:
https://www.nbc.com/saturday-night-live/video/saturday-night-news-segment---nathan-thurm/n9367
All kidding aside, though: yes, that's what I said, because that's what I was told by the Google Voice engineer who I contacted about it. I also contacted the engineering team at Polycom, and they said it wasn't something they did. As it turns out, everybody was correct. A change was made elsewhere in the Google infrastructure that broke the function, unbeknownst to the Google Voice team. There are so many separate pieces to make Google Voice work, that unexpected interactions occasionally pop up, and this is one of them.
I can't get into any specifics at this time, except to say that Google knows it's broken, and they are looking into how to fix it. When I have more details that I can share here, I will. Given the imminent holiday season, I don't expect resolution on this near term.
lrosenman:
so the current state is:
1) GVSIP is SUPPOSED to be sending CNAM data from your Google contacts
2) Something changed within the greater Google infrastructure between 2018-11-14 12:44:09(US/CST) and
2018-11-15 00:29:18(US/CST) that broke that functionality
3) Google folks are investigating and hopefully will have a fix at some point in the future, but
no guarantees on a timeframe
I'm not trying to point fingers here, and as my COO says "Assume good intent", but is this an accurate summary of where we are?
SteveInWA:
Am I under oath on the witness stand?
Yes, that is my understanding as of now. I can't commit to any resolution on Google's part, since I don't work for Google. All I can say with certainty is that they know about the problem.
lrosenman:
Quote from: SteveInWA on November 22, 2018, 12:28:00 pm
Yes, that is my understanding as of now. I can't commit to any resolution on Google's part, since I don't work for Google. All I can say with certainty is that they know about the problem.
Is there any way we (as mere mortal users of the service) can get any sort of commitment from Google?
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