CallerID Name: Disappeared circa 11-14?
frankpc:
I have had ObiExtras for about a year now. I have an OBihai202. I have 1 Gb Google Fiber.
I do get names and numbers on my home phones. The data comes from my Google Contacts.
The problem I have is the extraordinary effort necessary to import my Google contacts to the OBi world (I have been told by OBi Support that the data is stored on the cloud - not within the Obi). Typically, to import contacts using ObiExtras, I attempt the import 15 or 20 times. Most import attempts fail. However, they are successful now and then. The exact format of the Google Contacts seems to be important. I am beginning to believe that you cannot have more than one number per "name account'. In other words, if John Doe has a mobile phone and a home phone, they need to each be on a separate line in Google Contacts as opposed to both being under a single John Doe entry.
But there is so much inconsistency with the process and results and testing takes a lot of time, so I can't be sure. In any event, I do have Google contact names and numbers that show up on my home CID phones. And the quantity of those unique name-number pairs show up under "PhoneBookEntries". Obihai support has been working with me and over the past week, they've emailed 5 or 6 times.
I hope to learn more about this so I can obtain some efficiency with the process.
Sp0012:
I also signed up for OBiExtras trial. It was a painful process to import data from Google Contacts. Also, as frankpc mentioned, OBi does not like more than one phone number for each contact.
I really wish Google resolve CNAM issue which started around Nov 15. This will help us to get CNAM without going through OBiExtras.
Thank you Steve (@SteveInWA) for checking with Google on this issue!!!
frankpc:
Quote from: Sp0012 on December 04, 2018, 02:32:22 pm
It was a painful process to import data from Google Contacts. Also, as frankpc mentioned, OBi does not like more than one phone number for each contact.
Did you learn anything else insofar as the optimum format of the Google Contacts data? I appreciate your confirming that there should be just one number per line.
I am using the following fields for importing to Google Contacts from an offline "contacts list" I maintain:
Name, Given Name, Family Name, Group Membership, Phone 1 - Type, Phone 1 - Value
For example:
John Smith, John, Smith, *My Contacts, Mobile, 19135551212
All I know is that I got that to work. There could be several unnecessary fields listed there.
Also, I do not yet know which fields are used to display the name on the CID phone display. I am assuming the name comes from the "Name" field.
And I try to eliminate most punctuation within the fields.... No commas. No periods. (apostrophes & hyphens ??)
Thank you!
lrosenman:
Anyone with inside contacts at Google/PolyCom: Has anyone acknowledged if they (both companies) consider this a bug?
SteveInWA:
Why do you keep hammering on this issue? Yes, both companies are aware of the issue. It is a very low priority to fix, as there are a lot of major changes being worked on at Google Voice, so while they acknowledge it as a bug, I do not expect that it will get fixed anytime soon. Google made a required and unrelated infrastructure change that caused this issue, and it is Google's not Polycom's bug to fix.
Whenever I see people repeatedly focusing on something like this, that is relatively trivial in real life, I can't help but explain it this way: https://www.youtube.com/watch?v=fxyhfiCO_XQ
Meanwhile, if this problem is making you upset, then route your calls through a Callcentric DID.
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