Can't add obi2182 as new device to obi dashboard
dilmah:
I have obitalk account with 2 Obi202 devices already registered.
Now I purchased Obi2182 phone and am trying to add it to obi talk dashboard.
I dial requested numbers of the form **5 NNNN
but it always fails to add phone to dashboard after timeout.
Otherwise the phone is connected to ethernet (both to WiFi and to ethernet) and I'm able to successfully connect to echo test **9222222222
Any ideas how to add it to obi talk dashboard.
Or is this phone not supported by dashboard?
SteveInWA:
Hi:
Yes, you should be able to add a 2182 to the OBiTALK dashboard. What country are you in right now? Where did you purchase the 2182? Is it brand new from an authorized retailer, or did you get it from eBay, Craigslist, or some other third party?
dilmah:
> What country are you in right now?
US. no VPN, just plain Comcast cable connection via Asus router.
> Where did you purchase the 2182? Is it brand new from an authorized retailer, or did you get it from eBay, Craigslist, or some other third party?
I bought it from Amazon https://www.amazon.com/gp/product/B076JKV5CL/
brand new.
It was shipped directly by Polycom according to shipping label.
SteveInWA:
That's odd. Perhaps the portal is having one of its occasional problems today. I happen to have a brand new 2182 that I will try to add to my portal account tomorrow and let you know how it goes.
SteveInWA:
OK, I took some time just now, to unbox and set up a new 2182. It behaves just like yours -- I can call the echo test number and other OBi phones, but the **5 xxxx procedure isn't working. So, there's nothing wrong with your hardware or network connection; there's something wrong at Polycom.
Given that it's Thanksgiving weekend, I don't know when they'll fix it, but I will let them know. Thanks for reporting this.
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