Can't add obi2182 as new device to obi dashboard
Taoman:
Quote from: isaac_unixapp on November 24, 2018, 10:01:52 am
btw - here's what I have tried, to no avail:
There's no point in trying anything. This is a server side issue and won't be fixed until at least Monday. Lately, this has been happening nearly every weekend.
Quote from: isaac_unixapp
Upon completion of it, though, here's what I see on my device:
HardwareVersion 1.4 help
SoftwareVersion 3.2.1 (Build: 5757EX)
Latest version is 3.2.2 (Build: 5921EX) which you can download and update with manually if desired.
http://fw.obihai.com/OBi202-3-2-2-5921EX-332148940.fw
mandeep:
I am not able to add obi 200 just bought from Amazon. Echo test is OK and when we dial the number **5 XXXX it says number sent to server and after that nothing happen and the message is it failed. please advise what need to be done I am new to this unit and system.
Thanks.
dilmah:
Quote from: RichR on November 24, 2018, 06:47:16 am
Just tried this morning and nothing's new. I gotta say, that was not a good introduction to the OBi202. I hope that I made the right choice.
well, arguably adding device to dashboard is a one-time action, and most of normal operations (e.g. calling via SIP provider) do not require connection to obihai/polycom servers.
WildBillPDX:
Quote from: dilmah on November 24, 2018, 11:36:53 am
Quote from: RichR on November 24, 2018, 06:47:16 am
Just tried this morning and nothing's new. I gotta say, that was not a good introduction to the OBi202. I hope that I made the right choice.
well, arguably adding device to dashboard is a one-time action, and most of normal operations (e.g. calling via SIP provider) do not require connection to obihai/polycom servers.
I think the point, at least to me, is an indication of the level of support one can expect for other aspects of the OBi products. This seems to be a recurring issue and, though adding a device should be a one time event, what will happen if/when other functions fail? Will Polycom react more quickly? I now understand that support isn't 24/7 but this seems to be an unnecessarily long outage, not inconsistent with previous ones.
One further thought is that to have this occur during the "Black Friday - Cyber Monday" time frame may not be a good thing.
Portola1:
Quote from: stef on November 22, 2018, 06:22:21 am
same issue but with a obi200.
Probably an issue with obi server.
Let me know when it will be fixed on your side,
thanks
Same here with an Obi 200. Power green, connnection green, all tests pass, DNS confirmed, rebooted modem and router. Still unable to add the device. I tried to call on Friday but there was no one there during regular office hours so I am assuming the staff took the long weekend. I'll update if fixed.
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