Can't add obi2182 as new device to obi dashboard
Portola1:
Quote from: WildBillPDX on November 25, 2018, 09:39:46 am
Any statement from Polycom as to the cause and fix for all this?
No, and aparently won't be until someone get back into the office the coming week. Everyone is just going to have to be patient, I suppose.
finbar127:
Had the same issue. I was having some connection issues so I deleted my OBI202 from the portal and factory reset the firmware. I was unable to add the OBI202 back to the portal. I updated the firmware to 3.2.2 (Build: 5921EX) downloaded from the link listed several posts above. Afterward I added my OBI to the portal without a problem. The registration worked immediately.
drgeoff:
Quote from: finbar127 on November 25, 2018, 05:15:49 pm
Had the same issue. I was having some connection issues so I deleted my OBI202 from the portal and factory reset the firmware. I was unable to add the OBI202 back to the portal. I updated the firmware to 3.2.2 (Build: 5921EX) downloaded from the link listed several posts above. Afterward I added my OBI to the portal without a problem. The registration worked immediately.
http://www.obitalk.com/forum/index.php?topic=15418.msg96218#msg96218
finbar127:
Quote from: drgeoff on November 26, 2018, 03:29:32 am
Quote from: finbar127 on November 25, 2018, 05:15:49 pm
Had the same issue. I was having some connection issues so I deleted my OBI202 from the portal and factory reset the firmware. I was unable to add the OBI202 back to the portal. I updated the firmware to 3.2.2 (Build: 5921EX) downloaded from the link listed several posts above. Afterward I added my OBI to the portal without a problem. The registration worked immediately.
http://www.obitalk.com/forum/index.php?topic=15418.msg96218#msg96218
Interesting. I tried several hours after the post about updating the firmware and my device would not register. After I updated, it worked immediately. Perfect timing I guess ::)
Portola1:
OK! I tried again this morning and everything worked great. It seems Polycom has fixed the issue.
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