Out going call, after remote pick up, I only hear white noise

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aleet:
I have Obi202 fw 3.2.2 with only one GV.  When I call someone, when the other side up pick, I only hear white noise, not fax/modem retrain.  The other side can hear me.

I tried to enable option #27 for 100bps full duplex, didn't help.
I tried to change Fax Detect but there is no option to disable.

Any help?  Thinking of returning the product.

I also saw in forum, other users have same problem (Forum search for "white noise").  Is there a way to open official Obi ticket?

aleet:
All I hear is static.  This is very annoying.  I get static like 60% of the time.  The number I am trying to call is a Xfinity number if that matter. 

bluemusestudio:
Hi Aleet,

I've had this problem for many months, but today I had a breakthrough and my calls seem to be going through fine. It's too soon to declare this fixed, but I'll tell you what I did so you can try it.

In my Obi dashboard, I deleted SP1, my primary line for outgoing calls and that rings for incoming calsl. In my Google Voice account, I went back to the legacy UI and unchecked all my lines for "forward calls to" i.e. not forwarding GV to any other phones. I also deleted my OBiTALK Device which was listed in this section.

Finally, I went back to my Obitalk dashboard and under "Add device" I added back my Obi202 and reconnected it to my GV account.

Worth a try because it's working for me for the time being.

aleet:
Hi bluemusestudio,

Thanks for confirming I am not alone.  I assume you mean clear out the Obi202 configuration of GV. Also clear out config on GV legacy.  Then add the service back?  I will give that a try.

I notice, I only have this white noise problem when I call a Comcast (Xfinity) residential line.  Unfortunately that is that's the number I need to call multiple times a day.  I have to call that number 2 or 3 times then it will work fine.  It annoys the heck out of both of us.  If that number calls me, it works every time.

Obi202 is Google approved so most things should be worked out.  I don't understand the most basic function to make one call does not work.  I also wonder why Obi is not monitoring these forums when they see ppl have problems, they just do nothing?

drgeoff:
AIUI both GV and Obihai have been aware of this problem for months and are working on it but there is no ETA for a fix.

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