Outbound call routing doesn't appear to be working properly
azrobert:
Quote from: jadog on December 15, 2018, 04:43:04 pm
I tried your recommended configuration without the Trunk configuration as I wanted to see if it would work without that additional variable.
Trunk groups use a different method for routing calls, so you can't test my suggested configuration without the Trunk Group definition. Try again with the TG1 definition.
The following config should reduce the delay by 2 seconds.
You can test the failover by changing the SP1 password, so it won't register. Now place a call. It should get routed to SP3.
ITSP A: (*xx|1xxxxxxxxxx|911|933|<1260>[2-9]xxxxxx|<1>[2-9]xxxxxxxxx|011xx.S3|*21|*50xxxx|*51xxxx|*52xxxx|*53xxxx|*54|*6[013569]|*6[27]xx.|*77|*[789]2xx.|*73|*74[0-1][0-9]*xxxxxxxxxx|*75[0-1][0-9]|*8[137]|90xxxx|*93|*96)
ITSP B: (01136[237]0xx.)
ITSP C: (<8:1>xxxxxxxxxx|<8:1260>xxxxxxx|1xxxxxxxxxx|<1>[2-9]xxxxxxxxx|<1260>[2-9]xxxxxx|011xx.)
ITSP D: (<9:1>xxxxxxxxxx|<9:1260>xxxxxxx|1xxxxxxxxxx|<1>[2-9]xxxxxxxxx|<1260>[2-9]xxxxxx|011xx.)
Phone Port DigitMap: ([1-9]S9|[1-9][0-9]S9|911|**0|***|#|##|**70(Mli)|**8(Mbt)|**81(Mbt)|**82(Mbt2)|**1(Msp1)|**2(Msp2)|**3(Msp3)|**4(Msp4)|**9(Mpp)|(Mpli))
OutboundCallRoute: {(Msp2):sp2},{([19]900xxxxxxx):},{(<##:>):li},{(<#:>):ph2},{(<**70:>(Mli)):li},{(<**82:>(Mbt2)):bt2},{(<**81:>(Mbt)):bt},{(<**8:>(Mbt)):bt},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**3:>(Msp3)):sp3},{(<**4:>(Msp4)):sp4},{(<**9:>(Mpp)):pp},{(Mpli):pli}
Voice Services -> SP1 Service -> X_NoRegNoCall: Checked
Voice Services -> SP3 Service -> X_NoRegNoCall: Checked
Physical Interfaces -> Phone1 Port -> PrimaryLine: Trunk Group 1
Voice Service -> Gateways and Trunk Groups -> Trunk Group 1
TrunkList: sp1,sp3,sp4
DigitMap: ((Msp1)|8xxxxxxxxxx|8xxxxxxx|9xxxxxxxxxx|9xxxxxxx)
jadog:
Ok, so I took your advice and I configured everything exactly as you listed. With the Trunk Group 1 enabled for the Primary Line, I get no dial tone. I push the talk button on my handset and I only hear a faint click on the line. I even tried rebooting the OBi a few times but still nothing. As soon as I change the Primary Line setting back to "SP1 Service", I get a dial tone. Maybe I don't understand completely how the Trunk Group works, but I thought that as long as SP1 is the first value in the TrunkList, it should look there first. Maybe we can start fresh with smaller steps and then add as we go?
Having the phone setup to use Trunks for a failover is certainly not a requirement. It would be cool, but I don't have to have it. You have already helped me so much and I have everything that I originally requested.
azrobert:
I never heard of a problem like this. You should get dial tone even if there are errors in the config. Maybe this is a firmware bug.
Try changing the Trunk Group 1 DigitMap to the following just to see if you get dial tone:
(1xxxxxxxxxx)
jadog:
I changed the DigitMap to your recommendation and there was still no dial tone. I think you are likely correct and that it is related to the firmware. Of note, I am currently using firmware version 3.2.2 (Build: 5921EX). I know there is a later version (I believe 5998), but because I use PhonePower as my primary SP, I have decided not to update. I've read others having issues with the later version and having to roll back.
Unless you know of another way, I think I will just sit tight for now and wait for a future firmware that plays nice with PhonePwer before I try again. By the way, if I create a backup of all my settings, then update the firmware, when I restore will it restore the previous firmware? I would assume not.
drgeoff:
Quote from: jadog on December 24, 2018, 05:33:24 am
I changed the DigitMap to your recommendation and there was still no dial tone. I think you are likely correct and that it is related to the firmware. Of note, I am currently using firmware version 3.2.2 (Build: 5921EX). I know there is a later version (I believe 5998), but because I use PhonePower as my primary SP, I have decided not to update. I've read others having issues with the later version and having to roll back.
Unless you know of another way, I think I will just sit tight for now and wait for a future firmware that plays nice with PhonePwer before I try again. By the way, if I create a backup of all my settings, then update the firmware, when I restore will it restore the previous firmware? I would assume not.
1. I think you are confused between 5898 and 5998.
2. Restoring settings from a backup file does not change the firmware.
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