OBI 200 - Can't provision GV - "Firmware upgrade needed, cannot upgrade"

[dcatl]

Obi seems to provision ok at obitalk.com.  (Visible in dashboard)

Status in dashboard is green ball (Online)

When I click "Google Voice Setup" button in dashboard, I get "Firmware upgrade needed.  Cannot upgrade XXXXXXXXX since it is offline.  Please try again when it is online."

I am getting a dialtone from Obitalk and can dial the test number and ***6

Firmware is showing as 3.2.2 (Build 5921EX) in Status / Product Information.

Is this a spurious message or is there really new firmware that I need to install?  The device is brand new out of the box.

Thanks!

[SteveInWA]

"Spurious message" is a perfect description.  Your device already has the latest firmware installed.

I suggest deleting the device off of the OBiTALK portal have a nice evening, then add it back again tomorrow and try again.

[AnDyTnT]

I have same Exact Problem Delete add has not done anything for me

[SteveInWA]

I have same Exact Problem Delete add has not done anything for me

Follow my instructions linked below.  Perform every step, in order, and not skip any steps.

https://www.obitalk.com/forum/index.php?topic=13868.msg89076#msg89076

[YelahwFelahw]

I had same issue so I used *** to access the OBi config attendant from my phone; then selected Option 9 to reboot; then OBi200 allowed me to successfully setup GV. 

[JReddy]

I am having same issues trying to add Google Voice to my new OBI 202. The device shows online in the dashboard.
"Firmware upgrade needed.
Cannot upgrade 500**** since it is offline. Please try again when it is online."

I followed SteveInWA instructions above to the dot many times, but with no success.

Help!!!

HardwareVersion   1.4      
SoftwareVersion   3.2.2 (Build: 5921EX)

[YellowDye]

Same problem. No solution available apparently.

[dmt256]

Same issue.

"Firmware upgrade needed.
Cannot upgrade xxxxxxxxx since it is offline. Please try again when it is online."

[Seizure]

same issue for me.

Brand new out of the box

HardwareVersion   1.4   help
SoftwareVersion   3.2.2 (Build: 5921EX)

I've tried factory reset, deleting adding device, checking voice prompt for firmware update (none needed). I've unplugged and replugged and I factory reset via the phone prompts as well

[SteveInWA]

As this is a multi-user reported problem, it's likely a OBiTALK web portal failure.  Open a ticket with Polycom for help.

https://www.obitalk.com/info/support/request-support

[Seizure]

okay will do.

[YellowDye]

I put in a support request, I will let you know if they respond.

[Slava]

Same here - just got new Obi200 and keep getting the same error whole day. None of suggested workarounds worked.

[SteveInWA]

There IS NO workaround.  It's broken.  I reported it to Polycom about a half-hour ago, and got a reply that their engineering team is working on it.  Be patient and it'll get fixed.

[Seizure]

awesome. Thanks steve for following up with Polycom on this.

[Seizure]

Google Voice setup is working for me now. I think Polycom resolved the issue after all our open support tickets

[dmt256]

Yay! Confirmed, it is working now. Thanks for putting in the ticket(s)

[YellowDye]

I submitted a Support Request regarding the issue and received ZERO reply. As far as I am concerned there is no customer support and any support fees are unjustified.