Help: no sound on Obi202 with GV

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jpotkay:
Thanks again drgeoff. I appreciate all the help.

For **0, it rings once and then nothing. For ***0, nothing.

Confirmed. The cordless base station is plugged directly into the Obi.

I tried the reset as suggested with no luck.

I also tried reloading to the 5921 firmware, but got the following message:
"Previous version identical to the update. Firmware not modified."

I'll wait on your response before buying a new unit. Thank you again for all the help.

drgeoff:
**0 should ring briefly before the AA answers with "Welcome to OBi attendant. ....."

***0 should not ring but immediately respond with "Ener option followed by the pound key."

That you do hear a ring shows that the audio circuitry is not completely dead but that you don't hear any spoken voice shows that something is amiss.  I don't know enough about how a 202 is architected to diagnose further and even if I did it is very unlikely that you could do a hardware repair on the internals.

One thought.  Have you tried the other PHONE port of the 202?

jpotkay:
Thanks drgeoff. Yes, I tried the other phone port and a different cordless phone. No luck.

Thanks again for all the help. I'll place an order for a new system today.

Best,
-Joe

jpotkay:
Just a quick update. I bough a new Obi device and it works just fine using my default router settings and newest firmware.

Thank you to everyone for the suggestions and help. I appreciate it.

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