Firmware upgrade needed. Cannot upgrade ********* since it is offline

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yelper:
I received my Obi today 12/28/18 and tried everything in this thread and nothing has worked. I've rebooted four times already after each suggested change and nothing. This is worse than my magic jack it seems.

WJsmall:
I have a 5 year old 202 that suddenly also shows off line.  Timing with a router upgrade is suspect, but nothing else has issues.  I am able to access the box with the local IP, but the portal shows grey and offline.

I've assigned a static IP to the OBi, and set the auto provision for OBI and ITSP to "on startup" and rebooted.  No change.

I have dial tone, but "no response from service provider" when dialing out.

Checking other OBi202 boxes (at different locations and ISPs) show they are online, so I don't want to give up thinking this is a systemic problem.

Has anyone found resolution?  I hate to spring $10 for support, only to be told it's on their end (or a hardware failure of my box).

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